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Retail Deputy Manager
Retail Deputy Manager
Contract & Location
Part-time (18-hour weekly contract)
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity, and play.
You sell the paint that turns someone into an artist. You help light up the page of a book that unleashes an inner author. You supply the games that bring families together. You provide that memorable puzzle book that reconnects someone with a late family member’s love.
You never know who someone will become. Our products make it possible – and with your passion, you’ll help ignite the spark within people, empowering them to reconnect with forgotten hobbies or unleash entirely new passions.
The possibilities are limitless – and they always begin with you.
The Role – Retail Deputy Manager
As a Retail Deputy Manager, you’re a crucial part of The Works family, supporting the Store Manager to lead teams, deliver exceptional customer experiences, and meet commercial targets. It’s a role that thrives on motivation, coaching, and seamless operations.
Your Mission
- Work alongside the Store Manager to ensure excellent customer service and store performance targets are met.
- Take ownership of stock management, merchandising, and retail compliance.
- Lead by example on the shop floor, setting high customer service and team culture standards.
- Coach and develop team members, offering proactive feedback to drive growth.
- Step in whenever needed to manage the store independently, ensuring smooth operations.
- Play a key role in recruitment, onboarding, and employee training.
- Monitor store performance, identifying opportunities to boost sales and efficiency.
- Uphold health & safety, cash handling, and loss prevention protocols.
- Foster a positive, inclusive, and high-performing team culture that thrives on mutual respect.
Why We Are All Brand Ambassadors
Being a brand ambassador isn’t professional title—it’s how you embody our values each day.
- Know the welcoming smile of a customer coming in uncertain, and the clarity you provide that puts them at ease.
- Feel the warmth of a child discovering a new favourite toy because of your encouragement.
- Experience the ripple effects of a small interaction: someone reconnects with a creative passion or finds joy in reading again because you believed in them.
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It’s these moments—they define a story that leads people out of our doors feeling inspired.
Skills & Behaviours That Define Success
We’re looking for someone who possesses these qualities and applies them consistently:
- Experience in retail supervision or customer service leadership.
- Strong communication and relationship-building skills—capacity to engage, motivate, and inspire teams.
- Confidence in leading teams, making decisions, and adapting to fast-paced environments.
- Organisational excellence—balancing multiple priorities while maintaining clarity.
- A customer obsession mindset with genuine passion for outstanding service.
- Hands-on approach alongside resourcefulness—you’re adaptable and proactive.
- Experience in customer-facing environments like high-volume or value-driven retail.
- Proficiency in retail systems, reporting tools, and inventory processes.
- Exposure (and POV to grow) in recruitment, training, or performance management efforts.
Become a Great Leader at The Works
You’ll be the kind of leader who fosters something more than just a team—it’s a family that helps each other grow, shares wins and dreams, and gets stuff done.
You’ll:
- Inspire and motivate your team to align with our brand values, purpose, and push boundaries.
- Empower individuals and teams to break records, embrace new challenges, and shine in their roles.
- Work collaboratively with your team, leveraging feedback to refine processes and perform better together.
- Champion your team’s well-being, whether it’s fostering career conversations, or working toward their personal goals.
- Focus not just on productivity metrics but individual confidence, development, and inspiration.
The people who thrive in this role are problem-solvers who care about other human growth, team culture, and outcomes driven by talent.
Our Unique PERKS
Our ethos is ‘The Works: The PERKS—and because you know your role, we’ve taken steps to reward loyalty, growth, and excellence:
💪 25% Colleague Discounts + Double Discount Days – Save big, regularly. 😎 MyWorks Platform – Curated online discounts to retailers, holidays, utilities, tech & more. 🍃 33 Days Holiday (including bank holidays) that increases with service. Plus, enhanced maternity, paternity, and adoption pay. 📚 Can-Do Academy – Access free career training, skill development, and bespoke growth opportunities. 🏦 Stream Wage Advance – Receive half your pay upfront each month. 🎲 Friendly Share Scheme – Work towards ownership stakes in The Works. 💛 24/7 Well-being Support – Employee Assistance Programme for you and your family—counselling, financial advice, and more. 💸 Healthcare Cash Plan for everyday health & wellness. 🥳 Future rewards: Pension, life assurance, cycle-to-work, and charity giving support among others.
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Our Shared Purpose & Values
We exist to inspire reading, learning, creativity, and play – and to do this with heart, energy, and cultural authenticity.
Our Values ✨
- Crafty 🎨 – Smart with what we’ve got – our craft in operations, leadership, and customer experience sets us apart.
- Caring 💛 – Heart in every action – people matter more than anything.
- Can-do 🚀 – Energy that gets it done – we make the seemingly big and small happen.
"Listen. We Care." This principle anchors our external and internal commitment to open communication. Every year, we reaffirm that by involving you in our anonymous colleague engagement survey. We actively listen to feedback to celebrate what’s working well and make stepwise improvements.
Promoting Diversity, Inclusion & Reasonable Adjustments
At The Works, culture thrives when every individual feels authentically free to be themselves. We champion inclusivity, equity, and accessibility—especially across areas where under-representation persists, such as ethnic minorities, people with disabilities, and LGBTQ+ communities (including people identifying as lesbian, gay, bi, trans, non-binary, etc.).
Flexibility is a priority. Open discussions and adjustments to working hours or conditions are actively encouraged. Within reason, we prioritise crafting solutions that accommodate individual needs.
Ready to apply? If you’d like reasonable adjustments for interview processes, simply state them in your application details—we stay committed to equitable access for all.
Join us—let’s continue to create extraordinary moments, one customer interaction at a time. 🚀
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