The Works Stores Ltd
Retail Deputy Manager
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Retail Deputy Manager
Retail Deputy Manager (18-hour Contract) – Why The Works?
We don’t just sell products. We inspire reading, learning, creativity, and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.
You never know who someone will become. With your passion and our products, you will help ignite that spark within people, allowing them to unleash their creativity, find new passions, or rekindle fond memories. The possibilities are limitless, and it all starts with you.
About The Role
Become a Retail Deputy Manager.
As a Deputy Manager, you’ll play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience. You’ll help drive commercial performance, maintain high operational standards, and ensure smooth leadership in the Store Manager’s absence. You’ll be a role model—motivating, coaching, and ensuring every shift runs smoothly.
Your mission is to deliver an exemplary service, spark brilliant conversations, and assist customers in their shopping missions—whether it’s discovering new products or finding gifts.
You’ll also help keep the store well-stocked, tidy, safe, and welcoming. Every shift, you contribute to an environment that runs effortlessly, fosters teamwork, and ensures everyone feels valued.
Being a Brand Ambassador
Brand Ambassador isn’t just a title—it’s everything you do, represented by the moments you create:
- That warm smile that puts a customer at ease
- The velvet welcome into the store
- Supporting colleagues with kindness and teamwork
- A child’s discovery of their new favourite toy
- Encouragement that inspires someone to reconnect with creativity or reading
Every interaction—no matter how small—can become someone’s extraordinary memory. At The Works, everyone is a Brand Ambassador.
Your Mission
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As a Deputy Manager, you’ll:
- Support the Store Manager in delivering excellent customer service and hitting store targets.
- Take ownership of key operational areas, including:
- Stock management
- Merchandising
- Compliance
- Lead by example, setting the standard for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Step in to manage the store when the Store Manager isn’t available.
- Support recruitment, onboarding, and training of new staff.
- Monitor store performance and contribute ideas to improve sales and efficiency.
- Ensure adherence to health & safety, cash handling, and loss prevention procedures.
- Foster a positive, inclusive, and high-performing team culture.
What Makes a Great Deputy Manager
You will stand out if you have:
- Experience in a supervisory or leadership role in retail or customer service.
- Strong communication and interpersonal skills.
- Confidence in leading a team and making decisions.
- Organizational skills and the ability to manage multiple priorities efficiently.
- A customer-first mindset with a passion for great service.
- Reliability, flexibility, and a hands-on approach.
- Experience in a high-volume retail environment.
- Familiarity with retail systems and reporting tools.
- Previous experience in recruitment, training, or performance management.
Leading with Heart
Great leaders create a team—not just colleagues, but a group that feels supported and motivated.
- Inspire your team, aligning them with our values and purpose.
- Lead them to reach their potential and help your store break records.
- Collaborate with support teams, ensuring constructive feedback is shared to resolve challenges.
- Quarterly, focus on performance but prioritize well-being—your team’s happiness and growth matter most.
The Works’ PERKS – Our Undeniable Offer
Your colleague benefits are designed to make ‘work’ ‘The Works’!
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Your very own career expert that helps elevate your application to the next level.
- 25% Colleague Discount on all products + exclusive Double Discount Days.
- MyWorks: Get access to hundreds of retailer discounts, travel deals, utilities, tech, and more.
- Family-Friendly Leave: Enjoy enhanced pay during maternity, paternity, adoption leave.
- 33 days of holiday (including bank holidays + increasing allowance with tenure).
- Can-Do Academy: Free training and development awards for furthering your skills.
- Stream: Claim 50% early access to wages while earning them.
- Share Scheme: Become your own Monopoly mogul with shares in The Works.
- 24/7 support for you and your family through our Retail Trust Charity partnership.
- Healthcare Cash Plan: To help cover everyday healthcare expenses.
- And so much more: Pension, life assurance, Cycle to Work scheme, and charity giving.
Our Purpose
To inspire reading, learning, creativity, and play. 💛💙
Our Values Are Unsung – Because They Just Happen
We embody:
🎨 Crafty: Smart with what we’ve got. 💛 Caring: Heart in every action. 🚀 Can-do: Energy that gets it done.
We Listen. We Care.
Each year, we conduct an anonymous colleague engagement survey—your feedback helps us understand what’s going great, where we need to improve, and how we can make The Works the best place you’ve ever worked! You’ll have the chance to help guide our direction.
Diversity, Inclusion & Flexibility
At The Works, we’re proud of our inclusive culture, where every person can thrive as themselves.
We welcome openness around:
- Representation for ethnic minorities and people with disabilities.
- Carers and LGBTQ+ community members (lesbian, gay, bi, trans, non-binary, and more).
- Flexible working hours and discussions tailored to your needs.
- Reasonable adjustments for interviews (just let us know in your application).
You don’t just belong here—you’ll be appreciated, challenged, and supported.
Don’t forget—time spent on what we love is time well spent. It all starts with you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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