How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Deputy Manager
Retail Deputy Manager – 18-hour Contract
Why The Works?
We don’t just sell products—we inspire reading, learning, creativity, and play.
You come across:
- The paint that transforms someone into an artist
- The book that unlocks an inner author’s potential
- The games that unite families
- The puzzle that reconnects someone to a cherished memory
You never know—the person standing before you might discover their true calling, ignite a spark of creativity, or rekindle fond memories. With your passion and our products, you’ll help unleash their potential. Together, we make the unseen possibilities extraordinary.
Become a Retail Deputy Manager
As a Retail Deputy Manager, you’ll play a pivotal role in supporting the Store Manager to:
- Lead the team in delivering exceptional customer experiences
- Drive commercial performance and uphold high operational standards
- Take charge of day-to-day store operations in the Store Manager’s absence
- Inspire, coach, and foster a positive team culture
Your mission is simple yet transformative:
- Deliver outstanding service: Spark meaningful conversations and help customers achieve their shopping goals, whether it’s finding a gift, discovering a new hobby, or rediscovering lost passions.
- Maintain operational excellence: Ensure your store is stocked, welcoming, safe, and visually appealing.
- Empower your team: Set an example of professionalism, mentor colleagues, and foster collaboration.
Being a Brand Ambassador
Your role goes beyond day-to-day responsibilities—it’s an opportunity to champion The Works’ brand every day. This means:
- Greeting every customer with warmth and enthusiasm
- Fostering an inclusive, supportive environment for teammates
- Sharing your expertise—helping a child find their next favourite toy, guiding someone toward rediscovering their love of creativity or reading
- Representing The Works’ core values authentically, every interaction
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Wherever you work (in-store, distribution centre, or support team), you’ll embody our values and behaviours, building trust, loyalty, and lasting memories.
Your Responsibilities
-
Leadership & Team Development:
- Support the Store Manager in ensuring excellent customer service and achieving retail targets
- Coach and develop team members, providing constructive feedback
- Foster a culture of inclusion, communication, and motivation
- Lead recruitment, onboarding, and training of new employees
-
Operational Excellence:
- Oversee stock management, merchandising, and compliance
- Lead the store independently when needed, ensuring smooth operations
- Maintain health & safety, cash handling, and loss prevention procedures
-
Performance Improvement:
- Monitor retail performance and provide actionable insights to optimise sales and efficiency
Key Skills & Behaviours
Passion and enthusiasm for team leadership in retail or customer service drive our top candidates. We’re looking for: ✔ Experience in a supervisory or team leadership role ✔ Enthusiasm for delivering exceptional customer experiences ✔ Strong communication and interpersonal skills ✔ Ability to prioritise tasks effectively in a fast-paced environment ✔ Customer-focused mindset with a passion for creativity, play, and engagement ✔ High volume retail experience, including cash handling ✔ Familiarity with retail systems, merchandising principles, and reporting tools
Great Leadership at The Works
Leading a team at The Works means more than checking boxes—it’s about inspiring collaboration, celebrating success, and supporting your colleagues’ personal growth. Your team’s aspirations matter as much as store targets:
- Inspire motivation: Inspire your team based on our core values and shared purpose
- Encourage teamwork: Provide constructive feedback to resolve challenges
- Empower growth: Support professional development—whether it’s performance reviews, new skill training, or career goals
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our PERKS Really Are ‘The Works’
We don’t just care about your store performance—we invest in your future and happiness. Some highlights:
- 25% Colleague Discount (plus Double Discount Days)
- MyWorks: Your all-access pass to 1000+ online retailers, holidays, tech deals, and more
- Family-Friendly Leave: Enhanced maternity/paternity/adoption pay
- Generous Holiday Pay: 33 days including bank holidays, plus extra days with long service
- Can-Do Academy: Free access to training programs and career development
- Stream Earnings: Early access to 50% of your pay while earning it
- Share Scheme: A chance to own a piece of the company like a Monopoly mogul
- Employee Assistance Programme (24/7 support for you and your family)
- Healthcare Cash Plan to cover everyday wellness costs
...and so much more! ✨ Pension, life assurance ⌵ ✨ Charity giving ⌵ ✨ Cycle to Work Scheme ⌵ ✨ Long service awards ✨
Our Purpose
"To inspire reading, learning, creativity, and play" 💛💙
Our Values
🎨 Crafty | Smart with what you’ve got 💛 Caring | Heart in every action 🚀 Can-Do | Energy that gets it done
This is what our journey is rooted in. We Listen. We Care.
Diversity, Inclusion & Support
At The Works, we celebrate an inclusive culture:
- Open and inclusive to all, including ethnic minorities and underrepresented groups (including carers, LGBTQ+)
- Support for flexible working and reasonable adjustments—let us know early if you need help!
- Anonymous colleague surveys that help us listen, evolve, and improve
Apply today!
Join a team that turns stores into spaces of wonder, creativity, and joy. Where every interaction has the potential to inspire someone to become who they’re meant to be. Be a part of The Works today.
(Let’s do this—apply now!)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills