Mandeville Recruitment Group Ltd
Retail Director
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Retail Director / General Manager
Premium Retail | Multi-Site | Ecommerce | P&L | London
Salary: c.£80,000-100,000+ + Performance Bonus + Excellent Benefits
Lead the Future of a Premium Retail Business
This is a rare opportunity for an exceptional Retail Director, General Manager, Retail Operations Director, or Head of Retail to take full strategic and operational responsibility for an established premium retail business with a turnover of approximately £16 million.
Reporting directly to the Board, you will lead every aspect of the business, overseeing two premium retail stores, a growing ecommerce operation, warehouse and distribution, commercial performance, and the continued development of a highly respected retail brand.
This is a genuine executive leadership role with significant autonomy and the opportunity to influence the future direction of a successful and ambitious business.
The Opportunity
As Retail Director / General Manager, you will have full accountability for the performance of the business, ensuring operational excellence, commercial growth, and an exceptional customer experience across every channel.
You will work closely with the Board to develop and execute business strategy while leading an experienced management team across retail, ecommerce, operations, and support functions.
This is an ideal opportunity for an ambitious retail executive looking to make a significant impact within a premium consumer brand.
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Key Responsibilities
- Provide leadership across every area of the business including:
- Full P&L ownership with responsibility for profitability, forecasting, and commercial performance.
- Leading multi-site retail operations to maximize sales, customer experience, and operational excellence.
- Driving business strategy, growth initiatives, and continuous improvement.
- Overseeing ecommerce trading, website performance, and digital sales.
- Managing key supplier and brand relationships, buying activities, and seasonal planning.
- Leading warehouse, stock management, logistics, and supply chain operations.
- Inspiring, coaching, and developing high-performing leadership teams.
- Managing HR, organizational development, and performance management.
- Improving systems, processes, and operational efficiencies across the business.
- Ensuring excellence in governance, compliance, health & safety, and risk management.
About You
We are looking for an accomplished commercial retail leader with experience in roles such as:
- Retail Director
- General Manager
- Retail Operations Director
- Head of Retail
- Operations Director
- Regional Director
- Commercial Director
- Managing Director (Retail)
- Multi-Site Retail Director
You will ideally bring:
- Significant senior leadership experience within premium, luxury, or high-quality retail.
- Experience managing multi-site retail operations together with ecommerce.
- Full commercial and P&L responsibility.
- Strong financial and analytical capability.
- Outstanding leadership and people development skills.
- Experience driving operational improvement and business transformation.
- The ability to influence at Board level while remaining hands-on operationally.
- A passion for delivering exceptional customer experiences.
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Experience within premium retailers, lifestyle brands, luxury fashion, department stores, or consumer brands would be highly advantageous.
Why Join?
This is an opportunity to lead a highly successful business where your decisions will directly shape future growth.
You'll enjoy:
- Executive-level autonomy.
- Direct access to the Board.
- Significant influence over business strategy.
- A varied role spanning retail, ecommerce, commercial, and operational leadership.
- The opportunity to build and develop a high-performing business.
- Competitive salary of c.£80,000-100,000+ plus performance-related bonus.
Apply
If you're an experienced Retail Director, General Manager, Retail Operations Director, Head of Retail, or Multi-Site Retail Leader looking for an outstanding leadership opportunity, we'd love to hear from you.
Apply today for a confidential discussion or call Peter Shrimpton - 07771 930940
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