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Retail Manager
About TrustFord
We share an ambition to be recognised as the benchmark in all of our operations.
At TrustFord, we keep on growing. From selling electric vehicles in ever greater numbers, to providing more mobile servicing and growing our commercial and fleet vehicles, we’re offering and delivering more choice to our customers every day. Becoming a more diverse and inclusive business will also be vital to our success, but what won’t change is the buzz we get from working in a fast-paced environment that’s 100% customer-focused.
** Retail Manager**
Role Summary
We require a Retail Manager to support the Sales Manager in leading the Sales Team to provide an industry-leading customer experience to our new or used car customers, ensuring that they are presented with the best and most relevant information in order to assist them with a purchasing decision.
Key Responsibilities
Key areas of responsibility will include:
- Analysis and interpretation of sales data to develop and implement a plan to improve performance across key metrics;
- Oversight of compliance;
- Driving the standard in customer care by reviewing and coaching the sales team;
- Responsibility for delivering volume and gross profit targets.
Essential Criteria
Experience & Skills
- Do you have management experience in a sales or target-driven environment?
- Can you confidently lead, coach, and support a sales team to improve performance?
- Are you comfortable taking ownership of daily performance, process control, and department standards?
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Desired Qualifications
- Excellent level of written and verbal communication
- A passion for learning about new technology in a fast-moving environment
- The ability to build a strong rapport with customers
Requirements
- Experience at Sales Controller or above within the automotive sector (required)
- Full training will be provided for the right candidates.
Eligibility Criteria
- To be eligible for a company vehicle, you must be 19 years old and hold a full driving licence for a minimum period of 6 months.
Why Join Us?
Competitive Package
- Industry-leading salary package
- 33 days annual leave (including bank holidays), including an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Company Car
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop, and Parts
- Charity volunteering day annually (choose a charity of your choice)
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Application Details
Blind Recruitment Process
- Our Recruiting Managers will not see your personal details or CV until you have been selected for an interview.
- Your application form is your opportunity to detail relevant experience—please provide details of your experience, skills, and previous responsibilities.
Formula for Success
- For your first 5 days, you’ll attend our residential induction academy at a hotel in Northampton, where you’ll learn about our business before starting your role.
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Inclusivity & Diversity
Our Commitment
Our PPA (People Promise and Commitment) is core to what we do. Network Groups (Race, LGBTQ+, Disability, Gender) support a respectful and inclusive culture, where everyone is valued for their uniqueness.
- We welcome all backgrounds and experiences
- Flexible working requests are considered throughout work, and attempts will be made to accommodate where possible.
- Happy to discuss any requirements—please ask during application or contact the Recruitment Team.
Equality & Opportunity
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the role.
- All offers of employment are subject to background checks.
Applications Policy
We advertise vacancies for candidates only—not agencies. If agency assistance is needed, our Preferred Supplier List will be used.
- Speculative CVs will only be considered as introductions (not accepted outright).
Next Steps
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Department: Management, Sales
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Location: Stockport, Manchester
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Contract: Permanent
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Salary Range: £36,253 per year (basic) with On-Target Earnings (OTE) up to £55,823
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Company Car, 33 days holiday, Life Assurance, and other great Company benefits included.
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