Royal Hospital Chelsea
Retail Manager
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Exciting Opportunity: Retail Manager at the Royal Hospital Chelsea
An exciting opportunity has arisen for a hands-on Retail Manager to join the Royal Hospital Chelsea. Following the opening of our shop and Post Office within the beautifully restored Soane Stable Yard, we are now looking for an experienced and driven individual to take this offer forward and shape its future.
About the Role
Founded in 1682, the Royal Hospital Chelsea is home to the iconic Chelsea Pensioners and sits at the heart of a community built on service, heritage, and pride. With over 100,000 visitors each year, our Visitor, Outreach, and Heritage Centre offer a unique retail environment with strong potential for growth.
This is a varied, hands-on role where you will be actively involved in the day-to-day running of both the shop and Post Office. You will lead from the front, delivering excellent customer service while supporting and developing a small team of staff, Chelsea Pensioners, and volunteers. Alongside operational responsibilities, you will play a key role in driving commercial performance through strong visual merchandising, effective stock control, product development, and e-commerce growth.
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Key Responsibilities
- Leading from the front, delivering excellent customer service
- Supporting and developing a small team of staff, Chelsea Pensioners, and volunteers
- Playing a key role in driving commercial performance
- Strong visual merchandising
- Effective stock control
- Product development
- E-commerce growth
Qualifications and Skills
- Proven retail management experience
- Confidence using an EPOS system
- A practical, sleeves-rolled-up approach
- Comfortable working on the shop floor and at the Post Office counter
- Full training provided on the Horizon system
- Working closely with the Director of Public Engagement
- Taking ownership of sales performance
- Developing product ranges aligned to our audiences
- Overseeing the online shop
- Identifying opportunities such as pop-up retail at major events
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What We Offer
- A full-time, permanent role working 41 hours per week on a five-out-of-seven-day rota, including regular weekends and occasional evenings
- The chance to join a unique organisation where every role supports the Chelsea Pensioners and helps preserve an important part of national heritage
About You
We are looking for someone who is passionate about providing excellent customer service, takes pride in high standards, and wants to make a positive difference.
If you are ready to take the next step in your retail career and make your mark in a truly distinctive setting, we would love to hear from you. Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.
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