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Retail Manager
Store Manager – Cheltenham, Retail Team
Here at TUI, you’ll join an inclusive and caring company dedicated to delivering unforgettable holiday experiences. As a Store Manager, you’ll lead your team to provide expert holiday recommendations and sell products like cruises, UK breaks, and additional offerings while achieving outstanding sales and service results—placing customers at the heart of everything.
To deliver exceptional service and flexibility for your customers, you’ll work a varied shift pattern, including weekends, bank holidays, and evening shifts, particularly during peak retail periods.
About TUI’s Offer
Beyond a starting salary of £15.34 per hour, you’ll benefit from:
- Commission and discretionary bonus schemes for outstanding performance
- Fantastic holiday benefits, discounts, and special offers—including the ability to purchase additional TUI time off
- Comprehensive Health and Wellbeing support across financial, health, social, community, and career areas
- Investment in your development and career progression
- Pension scheme and life assurance
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About the Job
As Store Manager, you’ll:
- Lead by example and embody our company values, inspiring your team to embrace change and meet new challenges.
- Empower and develop your team to be proactive, resilient, and committed to resolving every customer query or complaint.
- Analyse customer feedback to identify trends, enhancing satisfaction and loyalty to grow our business.
- Leverage technology as a key enabler—improving both internal processes and the customer digital experience.
- Drive sales and service excellence—our retail strategy is simple: "Smash your targets."
- Recruit and retain talent, maintaining high team engagement and low attrition.
About You
We’re looking for a proven leader who:
- Prioritises customer service and delivers results with enthusiasm.
- Motivates and inspires, with a strong drive to hit goals and sales targets.
- Thrives in a fast-paced environment, managing multiple priorities with composure.
- Embraces change and adapts quickly to new ways of working.
- Cultivates a fair, inclusive team culture, valuing people as our most important asset.
- Mentors effectively, fostering strong communication and leadership within your team.
- Willingness to work flexible shifts, aligned with store operating hours.
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Join a Place to Belong
At TUI, we pride ourselves on diversity, equity, and inclusion—encouraging every individual to bring their full self to work. Together, our potential is limitless.
We’re committed to supporting candidates with disabilities and impairments—please let us know if you require help to apply.
Note: If you’ve been interviewed for this role in the last 6 months, repeated applications won’t be considered.
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