TUI
Retail Manager
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Retail Manager
Store Manager – Cheltenham Store, Retail Team
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Cheltenham store, you’ll lead your team to become destination experts and recommend and sell:
- Holidays
- Cruises
- UK Breaks
- Additional products
While delivering exceptional sales and service results, putting all customers at the heart of our business to create unforgettable holiday experiences—making TUI the best-loved holiday company.
About the Role
As part of our dedication to exceptional customer service and customer flexibility, you’ll manage a varied shift pattern each week, including:
- Weekends
- Bank holidays
- Evenings (especially at busier stores)
You’ll lead by example and embody our company values to:
- Inspire and coach your team through change and challenges
- Develop a proactive mindset to investigate and resolve customer questions or complaints confidently
- Use customer feedback and trends to enhance satisfaction and loyalty while growing the business
As technology evolves, so does TUI. You’ll collaborate with various systems, empowering you to:
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- Strengthen your expertise
- Help improve digital customer journeys
You’ll drive your team to:
- Exceed sales and service goals (we call it "Smashing Your Targets")
- Recruit and retain talent while ensuring:
- High employee engagement
- Low attrition rates
Benefits & Offer
TUI offers much more than just a starting salary of £15.34 per hour. Enjoy:
- Commission and discretionary bonus schemes – Rewarded for exceeding targets
- Holiday benefits including:
- Discounts
- Special offers
- Ability to purchase additional TUI time off
- Comprehensive Health and Wellbeing support across:
- Financial
- Health
- Social
- Community
- Career development
- Pension scheme and life assurance
Key Responsibilities
- Lead a team by role-modeling expertise, adaptability, and company values
- Foster a culture of self-reliance in resolving issues and complaints
- Trim trends and conduct actionable customer feedback analysis to improve satisfaction
- Stay updated with evolving digital and technological tools
- Achieve and exceed smarts sales targets
- Hire, develop, and retain top talent while maintaining:
- High team engagement
- Minimal turnover
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Requirements & Skills
Successful candidates should demonstrate:
- Proven passion for leading by example and delivering outstanding customer service
- Natural motivation and confidence to inspire teams
- Strong drive to achieve sales targets and goals
- Multi-task management in a fast-paced retail environment with resilience
- Adaptability to change and quick learning of new processes
- Inclusive leadership style, prioritising people as our greatest asset
- Proven ability to mentor, coach, and retain talent
- Flexibility to:
- Work varied shifts
- Included weekends, overnight hours, and bank holidays
Our Commitment
From a workplace to a place to belong. We believe in diversity, equity, and inclusion, encouraging everyone to bring their whole self to work. Our potential is limitless when we come together.
At TUI, we support all applicants. If you require any accommodation or adjustments for disability-related needs, please let us know. Note: If you’ve applied or interviewed for this role within the last 6 months, we regretfully cannot consider your application at this time.
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