Nestle Operational Services Worldwide SA
Retail Manager - Westfield Stratford, London
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Retail Manager - Westfield Stratford, London
Retail Manager – Nespresso Westfield Stratford, London
Business Area
Nespresso Retail
Location
Westfield Stratford, London
Salary
Attractive Salary
Why Join Us?
Fantastic Benefits
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Potential for up to a 10% annual bonus
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Private medical insurance
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Complimentary Nespresso coffee machine and monthly capsule allowance
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25 days holiday entitlement (plus bank holidays)
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Pension scheme
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Focus on personal development and growth
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Flexible working: This is a full-time permanent opportunity. We are open to discussing flexible working arrangements—never let this hinder your application.
About the Role
We are seeking an inspiring, passionate, and visionary Retail Manager to join our Nespresso boutique in Westfield Stratford. Your mission will be to drive performance, optimise success, and elevate the customer experience, ensuring the boutique meets and exceeds commercial goals through exceptional leadership.
Who We Are
Nespresso is a brand defined by luxury, innovation, and sustainability. We revolutionised coffee with the aim of bringing skilled barista-quality espresso into the home.
As a B Corp certified company, we are committed to Reducing, Reusing, and Recycling—making coffee not just enjoyable, but responsible.
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Your Impact
As the Retail Manager, you will oversee every aspect of the boutique’s operations, fostering a culture where every team member delivers an exceptional customer experience aligned with Nespresso’s values.
Key Responsibilities
- Translate the boutique’s commercial objectives into actionable KPIs, setting clear targets for the team.
- Develop and execute strategic plans in collaboration with internal and external stakeholders.
- Arrange employee schedules to align with sales forecasts for optimal coverage.
- Model exceptional service, creating an environment where every customer interaction is outstanding.
- Advocate for passionate Nespresso brand ambassadors within the team.
- Inspire and develop your team, ensuring they feel supported, motivated, and empowered to thrive.
- Plan and deliver events to drive brand awareness and customer engagement (e.g., new product launches).
- Ensure compliance and safety in all daily operations.
Your Ingredients for Success
To excel in this role, you’ll bring:
- Proven retail leadership experience, ideally within premium or luxury retail.
- A firm belief in delivering exceptional customer experiences.
- Experience leading, coaching, and developing diverse teams.
- Passion for building an inclusive, positive team culture.
- Strong HR management skills, including performance reviews, development planning, and employee relations.
- Commercial acumen to analyse performance and implement strategies for results.
- Excellent relationship-building skills (with customers, colleagues, and stakeholders).
- Outstanding communication and interpersonal abilities.
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What You Need to Know
- Applications will be considered as they come in—we may close the role early if we receive sufficient candidates, so don’t delay your application.
- At Nestlé, our values are rooted in respect, and we strive for diversity, equity, and inclusion.
- We strongly encourage applications from individuals of all gender identities, ethnicities, abilities, parents, carers, and LGBT+ community members.
- If you need reasonable adjustments for the application process, do not hesitate to ask.
- To read more about Nestlé’s commitment to DEI, visit: Nestlé’s Commitment to a Diverse and Inclusive Workplace.
We are equal opportunity employers and collect data for monitoring purposes.
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