Trek Bicycle
Retail Marketing & Customer Care Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
A Bit About Us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us.
Together, we’ll achieve great things. Ready to start your journey with us?
Job Description
The Role
Position: Retail Marketing & Customer Care Coordinator
Location: Milton Keynes, UK (hybrid working approach)
Department: Marketing & Customer Care
Type: Full time, Permanent
Are you fluent in Slovenian and English? Do you enjoy working with customers, organising marketing activities, or creating great brand experiences? If you’re passionate about delivering excellent service - or cycling - this could be a great opportunity to join Trek.
Position Summary
The Retail Marketing & Customer Care Coordinator is the first point of contact on all things marketing & customer service for Trek’s network of independent retailers and distributors across Slovenia, Croatia, the Baltics, and selected CEE distributor markets.
This is a varied, hands-on role that combines retail marketing coordination with customer service support for your territory, within the wider UK+ subsidiary business. You’ll help bring Trek’s marketing to life in stores (including campaign rollout, asset delivery and instore materials) while also supporting retailers and the sales team with day‑to‑day customer service needs. The role suits someone who is organised, proactive, and comfortable juggling multiple tasks. You’ll work closely with Trek retailers, distributors, territory managers, and central marketing and customer care teams.
Position Responsibilities
Retail Marketing
- Coordination and delivery of retail marketing activities, campaign rollouts, asset delivery and in-store materials across your territory, including but not limited to:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Act as the main point of contact for retail marketing queries from retailers, distributors, and internal stakeholders
- Regularly meet with your retailers and distributors (online or in person) to build relationships and drive improvement in their marketing activities
- Work with retailers and distributors to create Trek marketing plans and identify collaborative opportunities aligned with brand guidelines, ROI and business priorities
- Coordinate in‑store materials such as POS, digital assets, promotional items, and branding
- Support the delivery of Trek’s global training programme (Trek U), including communications, engagement, troubleshooting, and reporting
- Coordinate and deliver retail campaigns and product launches for retailer promotion, tracking success against agreed KPI’s
- Quarterly marketing reviews for key accounts and distributors, maintaining focus on sales-driving activities
- Create, proof, and distribute retailer‑facing resources and communications including emails and articles
- Help activate local ambassador and community marketing initiatives in partnership with retailer network
- Regularly analyse and report on retail marketing results, impact and plans to a variety of stakeholders
- Provide B2B Marketing & general administrative support to the wider Marketing department as needed
Customer Care
-
Provide best-in-class customer service to your network of independent retailers and distributors in your territory including but not limited to:
- Account management for retailers in your market – Placing and maintaining orders, making sure their orders get where they need to be when they need to be there, & coming in clutch when the time calls
- Work closely with your territory manager to support sales targets and growth for your accounts, working towards monthly and annual goals
- Handle warranty claims for your territory aiming to have a solution in place within 48 hours
- Taking ownership of queries from start to finish, ensuring timely and effective resolution
- Build relationships with teams across the business to ensure products and services are delivered smoothly
- Accurately recording customer enquiries, feedback, and actions taken
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
Essential
- Fluent written and spoken Slovenian and English
- Experience in a process or system driven role
- Experience in retail marketing/marketing communications and/or customer service/account support
- Strong working knowledge of Microsoft Office
- Confident communicator with a customer‑first mindset
- Highly organised with good time‑management and attention to detail
- Able to work independently and manage multiple tasks at once
- Comfortable working in a fast‑paced environment
- Willingness and ability to travel within the territory markets/EMEA as required
Desirable
- Croatian language skills
- Interest in cycling or the bicycle industry (Trek product knowledge is a plus, but not required)
- Experience in retail, ideally cycling retail
- Experience with ERP systems (SAP, JDE, or similar)
- Experience using CRM systems (e.g. Dynamics)
- Familiarity with marketing communication or content management systems
If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!
Benefits here at Trek:
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program and counselling services
- 24/7 virtual GP services
- Healthcare cashback scheme
- Gym membership discounts and discounts on other health and wellbeing brands
- Annual paid time off for charity work
- Death in service benefit
- Cycle to work scheme
- Salary Sacrifice EV vehicle scheme
If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.
Please note that this position is also being advertised as a contractor opportunity in Slovenia.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills