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About the Role
We're looking for a passionate, creative and commercially minded Retail & Marketing Lead to become a key part of our growing business.
This is a unique role that combines retail sales, creative marketing and leadership on the shop floor. You'll spend a significant proportion of your time delivering an exceptional customer experience, building relationships with customers and driving sales. When not serving customers, you'll take ownership of our social media, refresh creative content across our Shopify website and help bring our brand to life both in store and online.
As one of the senior members of our team, you'll play a key role in leading the shop floor. You'll help set the pace each day, maintain exceptional standards and support the wider sales team to deliver an outstanding customer experience. We're looking for someone who naturally takes ownership, leads by example and enjoys motivating others to perform at their best.
We're open to offering this role on either a 4 or 5 day per week basis. As this is a retail role, availability to work one weekend day each week is essential.
This is an exciting opportunity for someone who loves retail, enjoys being creative and wants to make a genuine impact within a growing independent business.
Key Responsibilities
Marketing & Brand
- Plan, create and manage engaging content across our social media platforms.
- Design high quality marketing assets using Adobe InDesign and other creative software.
- Photograph and create content that reflects our brand and products.
- Develop creative campaigns that showcase our products and tell our brand story.
- Support the planning and delivery of marketing campaigns, seasonal promotions and in store events.
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Website & Ecommerce
- Maintain and refresh the visual content across our Shopify website.
- Update homepage banners, campaign imagery and promotional content to ensure the website always reflects our latest collections and marketing activity.
- Keep the website visually engaging, on brand and inspiring for customers.
- Identify opportunities to improve the online customer experience through creative content and merchandising.
Retail, Sales & Store Leadership
- Deliver exceptional customer service and drive sales on the shop floor.
- Achieve personal sales targets and maximise commission opportunities.
- Build lasting relationships with customers and confidently advise on products.
- Lead and motivate the sales team by setting high standards of customer service, presentation and professionalism.
- Take ownership of the day to day organisation, priorities and standards of the shop floor.
- Help coordinate the team throughout the day, ensuring tasks are completed and the store is always customer ready.
- Support colleagues, leading by example and helping management to create a positive, high performing team culture.
- Assist with stock management, deliveries and general day to day store operations.
- Proactively identify opportunities to improve the customer experience and overall store performance.
About You
You'll be someone who enjoys variety and naturally takes ownership of your work.
You'll have:
- Previous retail sales experience with a customer first approach.
- Strong social media and content creation skills.
- Experience using Adobe InDesign or similar creative software.
- Experience updating and maintaining a Shopify website.
- Excellent written and verbal communication skills.
- A creative eye with strong attention to detail.
- Good commercial awareness and an understanding of retail sales.
- Confidence to lead, motivate and inspire others while creating a positive team culture.
- The ability to prioritise workloads, delegate tasks where appropriate and maintain high standards across the shop floor.
- A proactive attitude with the ability to work independently, solve problems and spot opportunities.
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What We Offer
- Competitive salary.
- Commission scheme.
- Staff discount.
- A varied role combining retail, creativity and ecommerce.
- The opportunity to take real ownership and make a visible impact within a growing independent business.
- Opportunities to develop your skills and progress as the business continues to grow.
What Success Looks Like
You'll become a trusted and valued member of the business, helping shape both our customer experience and our brand. You'll be just as comfortable serving customers on the shop floor as you are creating engaging social content, refreshing our website and bringing new ideas to life.
You'll become the day to day leader on the shop floor, helping ensure the team is organised, motivated and consistently delivering the high standards our customers expect.
This is more than a retail role. It's an opportunity to become an integral part of a growing business where your creativity, initiative and commercial mindset will make a real difference every day.
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