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Retail Parts Advisor Apprentice
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Retail Parts Advisor Apprentice
The role of a Retail Parts Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting, and analysing purchasing habits, as well as developing your ability to retain customers.
Requirements
Essential qualifications:
- GCSE in: English (grade Grade A*-C/9-4), Maths (grade Grade A*-C/9-4), Science (grade Grade A*-C/9-4)
- Please consider the time to travel to the site of employment daily and consider the cost of travel in relation to apprenticeship wages
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
Responsibilities
What you'll do at work:
- Building and maintaining relationships with internal and external customers both in person and over the phone
- Developing relationships with other departments
- Preparing orders
- Meeting deadlines
- Stock control/Management
- Processing Warranty Claims and Payment
- Identifying Parts
- Business development/ Planning
- Marketing and Visual Merchandising
- Forecasting and Budgeting
- Managing logistics including organising and arranging deliveries
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What you'll learn:
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
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Benefits
- Wage: £16,640 for your first year, then could increase depending on your age (National Minimum Wage rate for apprentices)
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
- Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are: Parts process specialist, Parts supervisor, Parts manager, After sales manager. May lead to sales executive.
Application Process
- Closes on Sunday 30 August 2026
- After signing in, you’ll apply for this apprenticeship on the company's website.
About MERCEDES-BENZ CARS UK LIMITED
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.
Contact
- MERCEDES-BENZ CARS UK LIMITED
- apprentice_recruitment@mercedes-benz.com
- 01908301496
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