Retail (Parts) Advisor Apprentice

The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers.

Requirements

• GCSE in Maths (grade Grade A*-C/9-4)
• GCSE in English (grade Grade A*-C/9-4)
• Additional GCSE subject (grade Grade A*-C/9-4)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical thinking
• Team working skills
• Initiative
• Patience
• Please consider the time to travel to the site of employment daily and consider the cost of travel in relation to apprenticeship wages.

Responsibilities

• Building and maintaining relationships with internal and external customers, both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Meeting deadlines
• Stock control/Management
• Processing warranty claims and payment
• Identifying parts
• Business development/ planning
• Marketing and visual merchandising
• Forecasting and budgeting
• Managing logistics, including organising and arranging deliveries
• Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
• Serve customers in line with brand standards, legislation, business procedures and the values of the business.
• Provide a retail service that balances the customers’ needs with additional linked products and services.
• Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
• Promote seasonal or local offers through in-store or online promotions.
• Identify situations that may damage business reputation in line with company policy and escalate as required.
• Maintain good merchandising to meet the needs of the business whilst ensuring safety.
• Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
• Use technology and applications to support sales and service ensuring that maintenance issues are reported.
• Support team and colleague development through buddying and/or coaching.
• Comply with regulations and legislation relevant to their role and business.
• Contribute to continuous improvement activities which focus on improving sustainability within the business.
• Handle complaints within remit or escalate as appropriate.
• Support sales across a range of promotional events throughout the calendar year.