PayPoint plc
Retail Performance Manager
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Retail Performance Manager
Retail Performance Manager
Location: South Wales
Salary: £32k plus committerment/car allowance of £4k or company car
About the Role
We’re looking for a driven Retail Performance Manager to take ownership of a portfolio of ~555 retailers within a defined territory.
This is a fast-paced, field-based role where you’ll use data, insight, and coaching to drive commercial performance, improve compliance, and help retailers maximise the value of PayPoint’s products and services. You’ll be at the heart of our network—building strong relationships and delivering measurable results.
What You’ll Be Doing
- Own the commercial performance of your territory, driving revenue growth and product penetration
- Deliver a structured programme of retailer visits (1,170 per year), aligned to our national-tiering model
- Use data and insights to identify opportunities and create targeted action plans
- Coach and support retailers to improve in-store execution and performance
- Promote and grow the adoption of PayPoint’s full product suite
- Conduct compliance checks and ensure retailers meet required standards
- Accurately record all activity and outcomes in CRM
- Build strong, trusted relationships and act as the go-to contact for performance support
- Share insights and feedback to support continuous improvement across the business
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What Success Looks Like
- Territory revenue growth and improved product penetration
- Strong compliance performance and reduced breaches
- High-quality, consistent visit delivery
- Mystery shopping scores above 85%
- High levels of retailer satisfaction and engagement
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What We’re Looking for
- Experience in field sales, account management, retail operations, or a similar role
- A strong commercial mindset, with the ability to analyse data and identify opportunities
- Excellent communication and relationship-building skills
- Confident in coaching and influencing independent retailers
- Highly organised, comfortable working autonomously
- Experience working with small businesses or retail environments is desirable
Why Join PayPoint?
- A high-impact role with real ownership of your territory
- Opportunity to make a visible difference to retailer success
- A supportive, performance-driven culture
- Work with a wide range of innovative products and services
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