Retail Performance & Operations Manager - North Europe

Retail Performance & Business Partnership

Act as a strategic business partner to the retail management team (Store Managers, Retail Managers) to drive performance across the network. Support in cross-functional initiatives to enhance retail effectiveness, including cross-selling strategies, local client focus, and clienteling support. Oversee and ensure follow-up in action plans on internal control & compliance audits, ensuring alignment with internal policies, LVMH standards, and external regulations. Ensure an optimized match to traffic and team planning in stores to cover all business peaks and needs. Support the Retail Director in monitoring operational costs and identifying optimization opportunities across the region.

Retail Support

Manage and maintain the inventory, ordering, and accessibility of all non-merchandise products (including packaging, staff uniforms, store tools, stationery) in your market while ensuring compliance with maison's standards. Ensure proper budgeting, oversight, and reporting of non-merchandise items in collaboration with the local finance team to ensure effective implementation across boutiques Act as an ambassador for staff look and grooming, manage annual uniform allocations, ensure proper distribution per staff member, adjust inventory as needed, and work with local trainers to empower store managers to create diverse and on-brand staff silhouettes daily. Collaborate closely with retail managers to guarantee high performance and cultivate premier customer experience. Being the ambassador of your stores

Cross-functional Collaboration

Work closely with EME Operations & Performance, Retail, Supply Chain, CRM, and Finance teams to ensure alignment

Profile

PROFILE & EXPERIENCE: Bachelor's or master's degree required. Minimum 5 years of experience in Retail Operations preferably within a fashion/luxury environment with responsibilities at a country / regional level. Strong strategic vision for defining roadmaps and managing priorities. Proven ability to lead, coach, and develop teams effectively. Highly organized, reliable, precise, and punctual individual who is goal-oriented with keen attention to detail. A mindset oriented towards omnichannel retailing, coupled with excellent analytical and organizational skills. Excellent interpersonal and communication abilities; proactive in solving problems and client focused. Capable of multi-tasking and working well under pressure to meet tight deadlines. Workplace: market HQ & at least 50% of the time must be spent in stores LANGUAGES: Fluent English required, proficiency in French is advantageous. ADDITIONAL INFORMATION As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive. We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodation if necessary. If you require specific assistance during the recruitment process, please do not hesitate to let us know. At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.