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Department: IT Business Core Systems
Employment Type: Permanent - Full Time
Location: Head Office, London
Description
Reporting to the Head of Digital IT, we are looking for a Retail Product Owner to lead the transformation of Elemis’ in-store customer experience. This role will play a critical part in shaping and delivering the future-state retail technology journey, working closely with both IT and commercial teams to ensure seamless integration between online and offline touchpoints.
Key Responsibilities
- Define and manage the retail product roadmap, aligned to business priorities and global IT strategy.
- Accountable for delivering the roadmap for the retail technology stream, driving development of omnichannel retail capabilities.
- Collaborate with cross-functional teams (Retail, CRM, Education, IT, Ops) to gather requirements and translate them into clear user stories.
- Ensure the delivery of a customer-centric and scalable solution across booking, check-in, consultation, treatment, checkout, follow-up and rebooking.
- Partner with external vendors and internal development teams to evaluate platforms, manage delivery, and ensure timely execution.
- Champion end-user experience – particularly store teams – ensuring intuitive, low-training solutions.
- Work closely with CRM teams to ensure customer data capture and integration supports future personalisation, targeting and clienteling efforts.
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Skills, Knowledge and Expertise
- Proven experience as a Product Owner or Product Manager in a retail or omnichannel environment.
- Deep understanding of in-store operational flows and clienteling journeys (e.g. booking, skin analysis, POS, rebooking).
- Hands-on experience working with or integrating CRM, booking, or POS systems (e.g. Salesforce, NewStore, or comparable platforms).
- Strong capability in defining MVPs, gathering requirements, and working iteratively with delivery teams.
- Excellent stakeholder management and communication skills across commercial and technical audiences.
- Experience working with external vendors, implementation partners and internal development teams.
- Passion for delivering elegant, user-friendly technology in fast-paced retail environments.
- Familiarity with customer data platforms (CDPs), middleware/integration tools, or retail analytics platforms.
- Experience in luxury retail, beauty, or wellness sectors.
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Benefits
- We operate a Hybrid working model which means working any three days in our Baker Street (London) Office and two days working from home. We also operate with flexible working hours, which means core hours are between 10am - 4pm.
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
- Some benefit eligibility is based on length of service or contract type
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