Zurich Insurance Company Ltd.
Retail Protection Delivery Consultant
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Working hours: 35 Hours per week - This role is available on a part-time, job-share or full-time basis
Location: Flexible/Hybrid – Some travel to our Life Head Office in Swindon
Salary: Competitive salary plus an excellent benefits package
Closing date for applications: 29th July 2026
The opportunity:
We aim to be the best retail protection provider in the UK, offering a great experience for our advisers, customers, and staff.
We have an exciting opportunity for a Retail Protection Product Consultant to join our team. You'll help design, implement, and manage Zurich’s protection products that our customers need to secure their financial futures.
This role lets you support every stage of delivering our protection product development plan. You'll work in multi-functional teams to balance speed to market, project costs, regulatory compliance, and shareholder return. You'll make sure all proposition developments are designed and implemented with good customer outcomes as the main focus.
We are looking for someone who puts customers first and knows the UK financial services market well. Ideally, you have experience in retail protection. You should be eager to learn and understand the entire customer journey to make sure our protection plans always deliver good results for customers.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
You’ll work with colleagues from Proposition Development and other functional areas to define requirements and work with our third party software partners to implement and maintain new and existing propositions on our Life Protection Platform.
Other key responsibilities will include:
- Assist proposition colleagues to analyse the protection market, competitors and customer needs to identify gaps and opportunities where Zurich could create commercial advantage.
- Assist in completing feasibility assessment of new product ideas, build business cases, and recommend whether to proceed. Including data analysis to support such assessments.
- Support proposition led projects to refresh, upgrade, or create new protection propositions.
- Collaborate with experts from all areas of the business to ensure changes meet customer needs, offering personalisation and flexibility efficiently and cost-effectively.
- Identify, monitor, and mitigate delivery and regulatory risks before launch. Follow product development and risk & compliance procedures.
- Help develop and maintain our propositions on industry quote portals and best advice systems.
- Understand regulatory changes and their impact on the protection market. Work with proposition colleagues and other subject matter experts to assess what changes are needed to stay compliant. Supporting their definition and ultimate implementation.
- Desire to become a retail protection expert able to support and help other areas as required.
- Develop and maintain a network of experts in all relevant areas.
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What are we looking for?
- Someone towards the start of their career who is keen to learn and carve out a career in UK Life Financial Services
- A desire to become a subject matter expert in the UK Life and Retail Protection market.
- A passion for being part of our journey to protect customers’ financial futures.
- Some experience in working in successful teams.
- Effective communication skills tailored to each situation, ensuring all stakeholders can contribute and feel listened to.
- A self-starter with a growth mindset, comfortable thinking creatively to overcome project delivery obstacles and challenges to meet customer and business needs.
- Comfortable using data, research, and customer and adviser feedback to deliver business results.
- A strength in logical thinking and problem solving
- Comfortable consistently applying attention to detail
- Take action to manage your personal development. Specifically, you will be committed to developing your protection subject matter expertise and LPP systems understanding to provide technical advice and guidance across the business. Ultimately becoming a SME for LPP systems.
As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
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Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support.
We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
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