Mitie Cleaning & Hygiene Services
Retail Relief Security Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Relief Security Officer
Better places, thriving communities.
Retail Relief Security Officer
This role involves predominantly working within a retail environment, with occasional deployment to other business locations. Officers are required to work across multiple sites within a reasonable distance of their home address.
Deployment details are usually provided one week in advance; however, due to operational requirements, changes may be communicated on the day.
The standard pay rate is £12.71 per hour. Where a higher site-specific rate applies, this will be paid accordingly.
Please note that some retail locations operate unpaid break policies, and you will be informed in advance where this applies.
Job Overview
To protect our client's retail store, customers, colleagues, stock, and assets by delivering a visible, customer-focused security presence in line with the site's Assignment Instructions (AI's).
You will play a key role in creating a safe and welcoming shopping environment, preventing loss, and supporting store operations while delivering service that meets or exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Your contribution will support both customer satisfaction and the retention of the contract.
You will also be expected to undertake ongoing training and development to enhance both your security and customer service skills.
Main Duties
Retail Operations & Customer Experience
Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti-social behaviour. Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in-store experience. Work closely with store management and staff to support day-to-day retail operations and respond to incidents. Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage). Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions. Effectively manage conflict situations with professionalism and a customer-first approach.
Loss Prevention & Security Compliance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines. Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations. Ensure full compliance with Assignment Instructions, company policies, and UK legislation. Maintain an up-to-date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty. Complete all required documentation, including incident reports and notebook entries, accurately and promptly.
Health, Safety & Incident Management
Maintain a safe environment for customers and colleagues by identifying and reporting hazards. Respond to incidents, emergencies, and first aid situations quickly and effectively. Use sound judgement and initiative to manage challenging situations, escalating where necessary. Liaise with emergency services and internal communication teams when required. Ensure all check calls and control procedures are completed in line with site requirements.
Training & Development
Complete all mandatory training, including retail-specific security and loss prevention training. Continuously develop knowledge of retail risks, behaviours, and security best practices. Use available technology and reporting tools effectively to support performance. Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry).
What We Are Looking For
Previous experience in retail security, loss prevention, or a customer-facing environment Strong customer service and communication skills Ability to remain calm and professional in challenging situations SIA Licence (Security Guarding or Door Supervision) – essential CCTV SIA Licence – desirable SC Clearance – desirable
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills