Oak Furnitureland
Retail Sales Advisor - Exeter
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Retail Sales Advisor - Exeter
Retail Sales Advisor
Role Overview
Our Retail Sales Advisors are at the heart of our business, acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this by being commercially minded and adopting a consultative sales approach, using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, ensuring that all our Retail colleagues are rewarded for their dedication and hard work.
About the Role
Core Responsibilities
- Provide all customers with an exceptional customer experience by sharing expert knowledge of Oak Furnitureland’s extensive product ranges and services.
- Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions.
- Contribute towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score (NPS) and Trustpilot ratings, increasing customer loyalty, strengthening brand perception, and creating repeat business and new sales opportunities.
- Consistently achieve personal sales and performance KPIs, supporting the showroom team to collectively reach outstanding business performance goals.
- Adopt a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, always displaying our expected behaviours.
- Collaborate with other business areas such as Visual Merchandising and Facilities & Maintenance to maintain a compliant, up-to-date, and welcoming retail environment that showcases Oak Furnitureland’s products and services to the highest standards.
- Positively engage with Partnering 4 Performance to shape personal objectives and develop robust growth plans that support both individual and business growth.
- Deliver company-approved business, divisional, and showroom ways of working, always adhering to Oak Furnitureland’s processes, policies, and procedures.
- Stay updated and commercially aware of internal and external factors that may impact business trade and customer experience.
- Utilise all training materials and internal communications to ensure own knowledge of Oak Furnitureland’s products and services is current, enhancing both personal and team performance.
- Ensure all customer information is processed compliantly, efficiently, and correctly through our systems while following all procedures and policies.
- Recommend and utilise digital resources and marketing tools to create a seamless omnichannel customer journey and aid informed purchase decisions.
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Skills and Experience
- Extensive experience in customer-facing roles, with in-depth knowledge of retail sales and delivering an exceptional customer journey. Preference for experience within furniture retail or a consultative-based sales environment.
- Knowledge of applying sales models and adhering to established sales processes to meet personal targets.
- Highly skilled at questioning and active listening, adopting a persuasive communication style to influence, generate, and build positive relationships.
- Demonstrable expertise in working within successful high-performing teams.
- Consistent track record of achieving stretch personal and team goals and meeting or exceeding KPIs.
- Understanding of how customer experience impacts key metrics such as NPS, Trustpilot scores, repeat business, and new sales opportunities.
- Up-to-date knowledge of the furniture industry, including product ranges, associated services, and understanding Oak Furnitureland’s unique selling propositions (USPs) and competitive landscape.
- Awareness of regulatory frameworks relevant to the sector and role, with experience following and delivering set policies and procedures.
- Knowledge of influencing factors on purchasing behaviour and understanding internal and external economic or market influences affecting customer choices.
Compensation
- This role offers uncapped commission rates of up to 4% on all qualifying sales.
Working Hours
- This is a full-time role working 40 hours per week, spread across 5 out of 7 days, with one weekend off every six weeks.
Experience Preference: The position may suit individuals with experience from roles such as:
- Sales Associate
- Sales Consultant
- Retail Associate
- Sales Professional
- Sales Executive
Benefits
- Exclusive Employee Discounts: Enjoy unbeatable savings on Oak Furnitureland products after completing your probation period.
- Generous Holiday Allowance: Receive 20 days of paid holiday annually (excluding Bank Holidays).
- Optional Day Off: Take an extra paid day off to celebrate your birthday or another special occasion.
- My Rewards Programme: Access exclusive savings and discounts on essentials and luxuries, including dining out, grocery shopping, entertainment, holidays, and gym memberships.
- Competitive Pension Scheme: Enjoy a 4% staff contribution matched by the company.
- Comprehensive Life Assurance: Free coverage valued at at least double your annual salary up to age 65.
- Continued Development: Ongoing training and career growth opportunities within the company.
- Employee Assistance Programme: Professional counselling services available via phone or in person.
- Free On-site Parking: Convenient and handy for employees.
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Company Information
History & Values Founded in 2006, the Oak Furnitureland brand started by offering high-quality hardwood furniture at affordable prices, particularly recognised for its well-crafted cabinetry. Today, while maintaining its commitment to quality materials and durable furniture, Oak has expanded to cater to broader styles, creating a wider range of impactful home styling options.
Beyond competitive products, Oak Furnitureland is known as a great place to work. Colleagues are valued, connected to the business, and provided with an environment where they can flourish, contribute, and develop personally and professionally.
Our Purpose and Values Guided by the mission of helping people make their house a real home, Oak is underpinned by our core values:
- We are adaptable
- We are experts
- We are authentic
- We are one team
- We put our customers first
Diversity and Inclusion
We are an equal opportunities employer, dedicated to creating an open and inclusive work environment.
- We aim to provide equal access to development, progression, and growth opportunities for all our colleagues.
- Oak strives to recruit and retain diverse talent, reflecting our diverse customer demographic and embodying the values of the communities we serve.
We actively encourage applications from underrepresented and minority groups and work to ensure fairness in all hiring decisions. Reasonable adjustments will be made to support applicants throughout the process if needed.
Offer terms: All offers are subject to successful references and a DBS check.
Connect with Us
- [Oak Furnitureland Website](link placeholder)
- [Oak Furnitureland Careers](link placeholder)
- [Oak Furnitureland LinkedIn](link placeholder)
- [Oak Furnitureland Instagram](link placeholder)
- [Oak Furnitureland Facebook](link placeholder)
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