OMEGA SA
Retail Sales Advisor - OMEGA Birmingham
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Job Description – Sales Associate (OMEGA)
About the Company
OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design, and precision. Known for groundbreaking achievements, OMEGA was the first watch worn on the moon and has made significant contributions to ocean and space exploration. Its women’s watches have earned global acclaim for their ingenuity, while its recent advancements in anti-magnetic watchmaking and Master Chronometer-certified timepieces (the industry’s highest precision standard) have further reinforced its reputation.
OMEGA has served as the Official Timekeeper of 30 Olympic Games since 1932 and remains a leader in sports like golf, swimming, athletics, bobsleigh, and sailing. Its commitment to social causes includes partnerships with Orbis International (Flying Eye Hospital) and the GoodPlanet Foundation.
Today, OMEGA’s global brand ambassadors include James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio García, Buzz Aldrin, and many more.
Job Description
To deliver exceptional levels of customer service, merchandise, promote, and sell all OMEGA products while meeting all sales targets and Boutique objectives.
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Key Responsibilities
Sales
- Greet and serve all clients with a friendly service, ensuring a full and memorable experience
- Maintain thorough knowledge of the product range (past and present) to provide detailed client information as needed
- Demonstrate expertise in the functions of watches and other OMEGA products
- Provide reliable, accurate information on all sales-related and customer service matters
- Assist in merchandise display as directed
- Contribute to achieving monthly, quarterly, and annual sales targets
Customer Service
- Deliver exceptional service to every client—whether via email, phone, or in-person in the Boutique
Security
- Assist in controlling shrinkage through attentive floor management, secure merchandise handling, accident prevention, and proper till administration
- Stay informed about product hot spots and follow company policies for opening/closing
- Ensure correct processing of all deliveries
Cash Handling & Payment Transactions
- Handle all transactions in a secure, responsible manner
- Perform till functions, cash handling, credit card processing, and related duties
Store Care
- Maintain a clean, presentable store (shop floor and back-of-house are equally important)
- Prioritise health and safety
- Adhere to visual merchandising standards
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Communication
- Follow company regulations, attend briefing sessions as required, and present a professional demeanour with customers and colleagues
- Gauge international cultural norms when dealing with global clients
- Communicate clearly and effectively with clients and team members
Product Knowledge
- Engage in regular training to stay updated on new products
- Take active responsibility for understanding new releases and applying training effectively
- Provide comprehensive product knowledge to customers
Miscellaneous Duties
- Perform any other tasks delegated by the line manager under the role’s remit
Professional Requirements
- Experience in retail at a sales advisor level
- Preferred background in watch, jewellery, or prestige retail
- Strong understanding of luxury retail practices
- Passion for OMEGA, watches, or selling in high-end retail—candidates must enjoy their work
- Flexibility for shifts, extended trading hours, and VIP-related late sessions
- Experience with international clients, including cultural awareness and communication
Job Location: Upper Mall East, B5 4BG Birmingham, United Kingdom (England)
Company Address: The Swatch Group (UK) Limited 77 Marsh Wall, 12th Floor E14 9SH, London, United Kingdom
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