Mamas & Papas
Retail Sales Assistant (12mth FTC)
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Sales Assistant/Consultant – Liverpool Store (Fixed-Term, 12 Months)
About the Role
Our store teams are the warm, reassuring faces that customers turn to for incredible product insight, expert advice, and trust. From personal shopping experiences and car seat consultations to in-store parent-to-be events, our amazing team ensures parents are guided through magical moments—whether it’s choosing a first pram, cot, or outfit for baby’s 1st birthday.
As a Sales Consultant/Assistant, you’ll be the heart of our business, creating those cherished experiences that families will remember forever.
Join Us at Mamas & Papas (Liverpool)
We’re growing our team and looking for exceptional Sales Assistants to join us on a fixed-term, 12-month contract at our Liverpool store in the New Mersey Shopping Park (Speke Road, L24 8QB).
This is a 20-hour per week role, spread across 5 days, including flexible shifts (e.g., Saturdays, Sundays, or a combination). (We’re happy to discuss shift patterns with you!)
Ideal candidates will have experience in:
- Retail assistance or sales
- Customer service (especially if you make magical customer moments a priority!)
Responsibilities
- Deliver exceptional customer service, ensuring every parent feels supported, informed, and delighted.
- Provide deep product knowledge—helping customers choose the right items for their little ones.
- Engage in in-store events, consulting on car seats, prams, and baby-related products.
- Drive sales through warm, friendly interactions and recommending the best solutions.
- Maintain a neat, organised shop environment and contribute to seasonal promotions.
- Offer post-sale support (e.g., reassuring parents about functionalities like car seat safety).
- Collaborate with the team to create positive in-store experiences for all customers.
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Requirements
- Previous experience in retail, sales, or customer service (a must!).
- A passionate and empathetic attitude—your warmth makes all the difference.
- The ability to work flexibly (covering holidays including weekends).
- A love for helping families and providing expert guidance.
- Willingness to contribute to in-store events and promote brand values.
What You’ll Gain
At Mamas & Papas, we care for our people—our inspiring benefits set us apart:
Work-Life Balance
- 33 days holiday annually, increasing to 40 with service.
- Flexible holiday buy-and-sell schemes (balancing work and life made easy!).
Financial Benefits
- Employer pension contribution available from day one.
- Company bonus schemes—rewarding your efforts.
- Staff discounts (up to 30-50% off products and online purchases for family/friends).
Wellbeing & Support
- Subsidised health & critical illness cover, plus life insurance and private healthcare options.
- Generous family-related leave policies, including:
- Enhanced maternity pay
- Support for IVF & fertility treatments
- Paid surrogacy, paternity, and adoption leave
- Shared parental leave (for partners too)
- Foster care, carers’ leave, and bereavement support.
- A Menopause-friendly workplace ensuring empathy and understanding.
Special Incentives
- Extended benefits platform with offers on:
- Holidays
- Travel (airline vouchers, etc.)
- Restaurants/gift services
- Gym memberships and more (all vetted for exclusivity and value).
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Culture & Community
- Employee recognition & appreciation programmes (we celebrate effort and impact).
- Sustainability-focused values—eager to provide products and experiences that reflect our future-forward, eco-conscious mission.
- A team of dynamic, supportive colleagues who are as passionate as you.
Recognition
Mamas & Papas has won accolades, reflecting our high standards in retail and innovation:
- Retail Week (2023) – “Best Retailer under £250m”
- Retail Gazette (2022) – “Best Game-Changer Retailer under £500m”
How to Apply
If you’re ready to step into a role that truly matters, your application is quick:
- Download your CV and complete our short Mamas & Papas application form (approx. 2 minutes).
- Submit and join our exciting family!
Important: We do not accept unsolicited applications from recruitment agencies or partners. Please apply directly via our [link].
Inclusivity Matters
Mamas & Papas celebrates diversity in all its forms—we welcome applications from all backgrounds, whether based on culture, ethnicity, gender, or life experience. Our inclusive policies and campaigns reflect our commitment to an equitable workplace.
Ready to Start Your Journey?
Visit [link to Liverpool store] or [company website] for a sense of our friendly environment and values-based culture. Get in touch today and let’s create magical moments together.
“Here, every little person deserves the best welcome to the world.”
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