The Works Stores Ltd
Retail Sales Assistant
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Retail Sales Assistant
6-Hour Contract Role: Retail Sales Assistant
About The Works
We don’t just sell products—we inspire reading, learning, creativity, and play.
You might sell the**:
- Paint that turns someone into an artist
- Book that unleashes an inner author
- Games that bring families together
- Puzzle that reconnects someone with fond memories
You never know who someone will become. With your passion and our products, you’ll help ignite their spark, allowing them to:
- Unleash their creativity
- Find new passions or hobbies
- Rekindle cherished memories
The unseen possibilities are limitless—and it starts with you.
Our Perks: "The Works" ✨
💪 25% Colleague Discount – Plus exclusive Double Discount Days 😎 MyWorks – Access to hundreds of retailers, journeys, utility deals, and exclusive discounts 🏡 Family-Friendly Leave – Enhanced pay for maternity, paternity, and adoption leave 🚀 Holiday – 28 days (including bank holidays) / 33 days (for Department and Store Managers) 🎓 Can-Do Academy – Instant access to skills training and career development 💸 Stream – Claim 50% of wages early (for when life happens!) 🏬 Share Scheme – A chance to own a piece of The Works (Monopoly-style!) 💛 24/7 Support – Through our partnership with Retail Trust Charity, offering:
- Employee Assistance Programme
- Additional wellbeing support 🩺 Healthcare Cash Plan – Financial support for everyday healthcare costs 🥳 More... – including:
- Long-service awards
- Pension & life assurance
- Cycle to Work Scheme
- Optional charity giving
The Role: Retail Sales Assistant
Your Mission
You’re the face of The Works—a Brand Ambassador with a mission to:
- Deliver friendly, knowledgeable, and efficient service
- Maintain excellent store standards (merchandising, cleanliness, stock replenishment)
- Spark brilliant customer conversations—helping them discover products that surprise, delight, and inspire
- Support deliveries, stockroom work, and product availability
- Operate tills accurately and securely
- Uphold health & safety and loss prevention policies
- Work collaboratively with your team to meet targets
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Why This Role Matters
Every interaction—whether a customer buys a puzzle book that reconnects them with family memories, or a child discovers their new love for creative play—brings our brand purpose to life.
This isn’t just work. It’s changing lives.
Brand Ambassador Mindset
At The Works, every staff member is a Brand Ambassador. This means:
👉 You represent our values and behaviours in every moment
- The smile that eases a worried shopper’s mind
- The assistance that overwhelms a new parent finding gifts
- The encouragement that reignites someone’s love of art or writing
- The teamwork that keeps the store running smoothly
Whether you’re on the shop floor, in the distribution centre, or at our support centre, you’re always spreading positivity—Building trust. Inspiring loyalty. Creating meaningful connections.
Responsibilities
Core Duties
✅ Customer Service – Deliver friendly, proactive support tailored to individual needs ✅ Store Standards – Maintain merchandising, cleanliness, and product presentation ✅ Front-of-House & Tilt Operations – Handle transactions accurately and professionally ✅ Stock Management – Assist with deliveries, stockroom organisation, and replenishment ✅ Team Collaboration – Work together to meet KPIs and store targets ✅ Brand Advocacy – Stay informed on promotions, products, and services to guide choices
Physical & Practical Notes
🔹 The role can be physically demanding, involving:
- Managing stairs and heavy stock
- Lifting, moving, and organising products
- Flexible availability for varied shifts
Get help with your application
Your very own career expert that helps elevate your application to the next level.
But don’t worry—you won’t be alone—your team will support you!
Keyholder Responsibilities (Ages 18+)
If selected as a Keyholder, you’ll take on additional management responsibilities—with extra pay to recognise them!
Keyholder Tasks
🔑 Opening/Closing Stores – Securing the premises 💰 Catching Up – Managing cash and financial responsibilities 🏢 Store Security – Supporting overall operational safety
Why It’s Valuable
This role gives you: 🚀 Develops leadership skills for future promotion 💼 Real-world management experience 💰 Enhanced pay for heightened responsibilities
Training and support provided—we grow talent from within!
Our Purpose
To Inspire Reading, Learning, Creativity, and Play
Our Values
✿ We Are Crafty – Smart, innovative, and creative with what we’ve got ✿ We Are Caring – Warm, empathetic, and driven by genuine care ✿ We Are Can-Do – Full of energy and determination to get things done
Diversity, Inclusion & Reasonable Adjustments
At The Works, we celebrate a culture where everyone can be themselves.
Our roles are open to all, including:
- Ethnic minorities
- People with disabilities
- Carers
- LGBTQ+ community members (e.g., lesbian, gay, bi, trans, non-binary)
📅 Flexible Working Discussions – We’re happy to negotiate working hours where possible. 📌 Interview Adjustments – If you need support for assessments, let us know in advance—we’ll help.
Because Time Spent Doing What You Love is Time Well Spent
Let’s ignite their passions. Inspire creativity. Build connections.
Are you ready to help others spend their time well? ✨ Every breakthrough starts with a spark—in you. ✨
(This role offers a 6-hour shift option; flexible working availability considered).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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