Majestic Wine
Retail Sales Assistant - Aylesbury (30 Hours)
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Sales Assistant – Aylesbury (Permanent, 30 Hours/Week)
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine Aylesbury is looking for a dynamic, ambitious, and driven individual who wants to grow and develop in a company revolutionising retail!
About Majestic Wine Group
Majestic Wine is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade, and hospitality through its four key brands:
- Majestic Retail (over 200 UK stores)
- Majestic Commercial (wholesale supply)
- Enotria (e-commerce and digital wine service)
- Vagabond (upscale wine bars)
Founded in 1980 and later acquired by Fortress Investment Group, the company accelerated growth via strategic acquisitions and rebranded in 2025 to reflect its expanded mandate. Majestic is focused on: ✔ Curating a high-quality, differentiated product range ✔ Delivering expert customer service ✔ Expanding its physical and digital footprint across the UK
The Role: Sales Assistant
As a Sales Assistant, you’ll play a pivotal role in driving sales performance, maintaining store operations, and delivering an exceptional customer experience to meet (and exceed) KPIs.
Key Responsibilities
Lead & Support Store Goals
- Maximise sales opportunities by leveraging KPI data.
- Work with your team to meet and exceed sales targets through focused performance tracking.
Deliver Outstanding Customer Service
- Act as a store ambassador to drive customer loyalty and repeat business.
- Elevate the shopping experience with a VIP concierge service, proactively contacting customers to share product updates and exclusive tastings.
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Engage Shoppers with Passion
- "Sell the story, not the discount": Demonstrate deep product knowledge to share the artistry and expertise behind wines and spirits.
- Take ownership of wine education, committing to WSET Level 2 qualification progression.
- Maintain an in-depth understanding of the product range to build customer trust.
Operational Excellence & Accountability
- Ensure store presentation is clean, welcoming, and compliant—both inside and out.
- Handle all daily operational tasks, including:
- Delivering wine to customers.
- Merchandising stock deliveries.
- Conducting outbound calls to drive sales opportunities.
- Continuously identify and implement operational improvements to enhance efficiency (feed ideas to your team).
Legal & Team Leadership Responsibilities
- Maintain full compliance, safety, and legal adherence through internal policies and mandatory training.
- Model Majestic’s ethos and mentor junior staff while providing feedback to your Store Manager.
- As a Key Holder, you’ll comply with store opening/closing protocols and operate independently when required.
Knowledge & Skills Required
✅ Customer Service: Able to deliver outstanding experiences every time. ✅ Time Management & Multitasking: Efficient delegation, strong problem-solving skills. ✅ Independent & Team-Oriented: Self-motivated and can thrive both collaboratively and autonomously. ✅ Resilience & Adaptability: Capable of handling fast-paced demands and flexibility in scheduling. ✅ Communication: Clear, effective verbal and written communication with both team and customers.
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Additional Benefits
✔ Wine Knowledge is helpful but passion for learning and future qualification progression (e.g., WSET Level 2) is essential.
Requirements
❌ Requires full UK manual driving licence (minimum 12 months held, max 6 penalty points). ❌ Must be comfortable with frequent deliveries in company vans.
Benefits: What’s in It For You?
💰 20% staff discount on purchases. 🌱 Career Development: Access to internal training schemes and progression opportunities. 👕 Uniform provided. 🏷 Retail Trust membership (exclusive perks, including):
- Instant savings via discounted e-vouchers.
- Up to 30% discounts on selected brands.
- Free counselling & support line. 💼 Company sick pay scheme.
Job Specifics
📅 Contract: Permanent ⏰ Hours: 30 hours per week (must be flexible for evenings and weekends) 🚗 Driving: Key component—will NOT consider candidates without a valid UK manual driving licence (as above). 💵 Salary: £19,827.60 per year
Your Next Steps
We’re excited to hear from you! Together, we’re Majestic—but only if it’s right for you.
※ Candidates may apply earlier than the advertised end date if demand is high—check for early closures. ※ Only interviewees will receive individual feedback.
#LetsMakeMyWineAylesbury
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