West Ham United FC
Retail Sales Assistant – Basildon Store
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Company Description
⚒️ Join the West Ham United Team!
🛍️ Retail Sales Assistant – Basildon Store
📍 Location: Basildon Store
⏰ Hours: Part-Time – 16 hours per week (over 2 days)
📅 Contract: Permanent
💷 Salary: London Living Wage
🎂 Age Requirement: 16+
🕒 Flexibility: You'll need to be available to work a mixture of weekdays, evenings, weekends and matchdays as required.
⚒️ Be Part of Something Special
Are you passionate about delivering outstanding customer service? Do you enjoy working in a fast-paced environment and being part of a winning team?
We're looking for enthusiastic, friendly and motivated Retail Sales Assistants to join our team at the West Ham United Basildon Store.
Whether you're looking for your first job or already have retail experience, we'd love to hear from you. If you have a positive attitude, enjoy helping people and are proud to represent one of the country's biggest football clubs, this could be the perfect opportunity for you.
Position
👕 What You'll Be Doing
As a Retail Sales Assistant, you'll:
- 🛍️ Welcome every customer with a friendly and professional approach.
- ⚒️ Deliver exceptional customer service throughout every interaction.
- 👕 Help customers find products and answer any questions.
- 💳 Process cash and card payments accurately.
- 🏷️ Replenish stock, merchandise displays and ensure products are correctly ticketed.
- ✨ Maintain high visual merchandising standards throughout the store.
- 🧹 Keep both the shop floor and stockroom clean, organised and safe.
- 📈 Support the team in achieving sales targets and delivering an excellent customer experience.
- 📦 Assist with stock deliveries, replenishment and stock control.
- 👀 Help reduce stock loss by remaining vigilant and reporting any concerns.
- 🤝 Work collaboratively with colleagues to ensure the store operates smoothly.
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Requirements
⭐ What We're Looking For
We're Looking For Someone Who Is
- Friendly, approachable and confident.
- Passionate about delivering excellent customer service.
- A great team player.
- Reliable, punctual and organised.
- Comfortable working in a busy retail environment.
- Flexible and able to adapt to changing priorities.
- Professional when dealing with customers at all times.
- Confident using tills or willing to learn.
- Happy standing for long periods and assisting throughout the store.
Retail experience is desirable but not essential—we're happy to provide training for the right candidate.
🎯 Why Join West Ham United?
- 📚 Full training and ongoing support.
- 🤝 Friendly and inclusive working environment.
- 📈 Opportunities to develop your skills and gain valuable retail experience.
- ⚽ Work in an exciting football environment with passionate supporters.
Benefits on offer (may vary based on contract type and location)
- 25 days annual leave plus your birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and our official partners products and services
- Discounted gym membership and onsite fitness room facilities
- Family friendly leave policies
- Company Social events
EDI Statement
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential. Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
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Safeguarding
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced. The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.
Applications
📝 To apply, please submit your application via our careers portal: https://www.careers.whufc.com
📅 Deadline: 5pm Tuesday 28th July 2026
📌 Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
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