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Retail Sales Assistant
Retail Sales Assistant – 6 Hour Contract
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity, and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.
You never know who someone will become. With your passion, and our products, you’ll help ignite that spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless—and it all starts with you.
Our Perks Are 'The Works'
- 💪 25% Colleague Discount! – Plus exclusive Double Discount days!
- 😎 MyWorks – Access exclusive online discounts across retailers, holidays, utilities, tech, and more!
- 🏡 Family-Friendly Leave – Enhanced maternity, paternity, and adoption pay
- 🚀 Holiday – 28 days (including bank holidays) or 33 days (for Deputy & Store Managers)
- 🎓 Can-Do Academy – Instant access to further training and development
- 💸 Stream – Claim early access to 50% of wages as you earn them
- 🏬 Share Scheme – Own a piece of The Works!
- 💛 24/7 support for you and your family (via Retail Trust Charity Employee Assistance Programme)
- 🩺 Healthcare Cash Plan – Support for everyday healthcare costs
- 🥳 And more! – Long service awards, pension, life assurance, Cycle to Work scheme, and optional charity giving
About the Role
As a Retail Sales Assistant, you’re the face of The Works on the shop floor—a true brand ambassador. Every day, you create moments that make customers smile. They love visiting our stores, and you’re a big part of why.
Your mission:
- Deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions (whether discovering new products or finding the perfect gifts).
- Recommend products that surprise, delight, and inspire based on their interests or needs.
- Help keep the store well-stocked, tidy, safe, and welcoming.
- Work with your team to create an environment where everything runs smoothly—ensuring everyone feels supported and included.
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Every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values, and behaviours to life. That impact starts with you.
Being a Brand Ambassador
At The Works, brand ambassador isn’t just a title—it’s the way you bring our brand to life every day:
- The smile that puts someone at ease.
- The warm welcome into the store.
- The conversation that helps a child discover their new favourite toy.
- The encouragement that inspires creativity or rekindles love for reading.
These small—but often extraordinary—interactions happen through how you show up. Whether you’re on the shop floor, distribution centre, or support team, you represent our products, services, values, and behaviours in a positive, authentic way. You help build trust, awareness, and loyalty.
Your Mission (Key Responsibilities)
✅ Deliver friendly, knowledgeable, and efficient service to every customer. ✅ Maintain excellent store standards (merchandising, cleanliness, stock replenishment). ✅ Operate tills accurately and handle transactions with care. ✅ Support with deliveries, stockroom organisation, and product availability. ✅ Follow operational procedures (health & safety, loss prevention). ✅ As a Keyholder, open/close the store securely, support cash handling, and manage store security.
✅ Work collaboratively with your team to meet store targets and KPIs. ✅ Stay informed about promotions, products, and services to help customers make informed choices. ✅ Be a brand ambassador—positive, professional, and passionate about our mission.
💡 Note: This role can be physically demanding—working with stairs, lifting heavy stock. A supportive team ensures you’re never alone!
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Skills & Behaviours That Will Set You Apart
- Passion for delivering great customer service 🎯
- Strong communication and interpersonal skills 🗣️
- Team player with a positive, can-do attitude 🚀
- Reliable, punctual, and flexible to work varied shifts
- Comfortable using tills and handling cash
- Previous experience in customer service or hospitality
- Experience in a fast-paced, high-volume environment ⚡
- For Keyholders: Experience with store opening/closing & basic supervisory responsibilities
Keyholder Responsibilities (For Those Aged 18+)
If you’re over 18, with training and support, you can become a Keyholder, taking on extra responsibility and building valuable career experience.
- When a manager isn’t in store, you’ll be trusted to: • Open and close the store securely • Cash up • Perform management responsibilities
As a Keyholder, you’ll earn an enhanced rate of pay—plus, this role offers insight into store management, helping you grow your confidence and progress in your career.
Our Purpose & Values
Purpose
💗 To inspire reading, learning, creativity, and play.
Values
🎨 We are Crafty – Smart with what we’ve got. 💛 We are Caring – Heart in every action. 🚀 We are Can-do – Energy that gets it done.
Diversity, Inclusion & Reasonable Adjustments
At The Works, we celebrate an inclusive culture where everyone feels truly themselves. Our roles are open to all, including:
- Under-represented groups (ethnic minorities, people with disabilities, carers)
- LGBTQ+ community (lesbian, gay, bi, trans, non-binary, and more).
We’re open to discussions about working hours and flexible arrangements—Talia mighty within reason! If you require reasonable adjustments for an interview, let us know in your application, and we’ll help.
Now hiring—make your mark! 🔥
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