The Works
Retail Sales Assistant - Keyholder
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Retail Sales Assistant - Keyholder
🎉 NEW STORE OPENING – AUGUST 2026! 🎉
Retail Sales Assistant – Keyholder (12-Hour Contract)
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that helps someone become an artist. You provide the book that unleashes their inner author. You supply the games that bring families together and keep memories alive. Together, we help them find joy and discovery—one product, one interaction at a time.
With your passion and our support, you’ll unleash their spark, reignite lost passions, or simplify their journey through hobbies, creativity, or personal connections. You’re part of something extraordinary.
The Works Perks: 'Our Perks Are The Works'
⏳ 25% Colleague Discount – Plus exclusive ‘Double Discount Days’ 🛍️ MyWorks – Unlimited hassle-free online discounts across hundreds of popular brands 👨👩👧👦 Family Friendly Leave – Enhanced maternity, paternity and adoption pay 🎉 Holidays – 28 days (including bank holidays), 33 days for Deputy and Store Managers 📚 Can-Do Academy – Free training and career growth in areas you love 💵 Stream – Access 50% of your wages early to help with life’s financial challenges 🏠 Share Scheme – Start earning a stake in The Works – inside storage for the next entrepreneur 💙 24/7 Support for You & Your Family – Through our partnership with Retail Trust Charity, including counselling, legal advice and more 🏥 Healthcare Cash Plan – Financial support for everyday healthcare costs
Plus: ⏵️ Long service awards 🤝 Optional charity giving scheme ⛲️ Cycle to Work Scheme 💌 Pension & Life Assurance
Become a Retail Sales Assistant
You’ll be the face of The Works on the shop floor – a brand ambassador creating extraordinary moments every day.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Providing exceptional service and building emotional connections
- Helping customers find ideal gifts, new products, and journeys through hobbies/crbyg
- Maintaining store standards – fitting, cleanliness, replenishment balance
- Running till transactions smoothly – working helpfully with colleagues within a fast-paced environment
- Supporting deliveries, stock organisation and visual merchandising daily
- Following health & safety, loss prevention, and other operational procedures
Every customer interaction you have brings our purpose and values really alive. Customer satisfaction is your mission.
Brands & Joy Through Brands: At The Works, we live by 3 Values: 🎨 Crafty – Smart with what we’ve got. ❤️ Caring – Heart in every action. 🚀 Can-Do – Energy acting now.
Brand Ambassador
(It’s not a title – it’s what you do.)
🥰 The chair that puts someone at ease. 💬 The conversation sparking inspiration. ☺️ The wheelchair helping a child connect with their next creative toy. 👩🦳 The way you work as a team and support colleagues with an open mind.
You’ll demonstrate our mission through positive & genuine engagement. This little, big we’re-magical makes huge impact.
Your Mission
- Deliver friendly, efficient service to every customer – inside the rush or slow moments.
- Maintain warehouses: clean aesthetics, product positioning and up-to-date stock.
- Operate till accurately & professionally – knowing our full product range.
- Help with deliveries & stockroom organisation, ensuring everyday availability.
- Watch health, safety & loss prevention – be a decision maker for prioritization!
- Team Gatherings: Meet weekly/bi-weekly performance targets, and KPIs
- Use the product landscape knowledge to guide discerning customers
- Show passion for the work we do.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
☕️ Physically challenging – managing stock (heavily or partially) and working on multi-level spaces.
What Sets You Apart – Skills & Behaviours
Check these traits in your toolbox:
✅ Genuine love for customer service excellence. ✅ Strong communication and interpersonal skills. ✅ Team Player – high energy mates who always want to grow together. ✅ Dependable to missions—reliable, punctual, adapt to flexible shifts. ✅ Comfort with cash handling and till transactions. ✅ Prior customer service experience, especially in hospitity retail. ✅ Fast-paced environments experience. For Keyholders: ✅ Ability to manage opening/closing procedures with basic management oversight.
Keyholder Responsibilities
Eager to be an 18+ Keykeeper? Fantastic!
Completing that module will be a gateway to maximizing responsibility - greater pay, and progressive career opportunities.
Your new role pays extra—for every shift-increase you do, you train to take on extra management tasks including: ✅ Opening & closing keyholder dealings ✅ Proper cash management & balance procedures ✅ Tackling Management tasks made easier when teams are smalled.
🔑 Our small teams require it—you won’t be working alone, you grow with our supportive others.
Diversity, Inclusion, & Reasonable Adjustments
At The Works, inclusivity means empowerment. Our culture supports:
🌈 Ethnic Minorities & community 🦽 People with disabilities 👨👦 Carers & long-term illness communities 🏳️🌈 LGBTQ+ members
Hope to apply & discuss working hours/accommodation. We’ll do our best to meet you where you are.
If any interview adjustments can help you, just let us know!
✅ Stay great, be a Brand Ambassador now. This is now. Show up like it!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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