The Works Stores Ltd
Retail Sales Assistant - Keyholder
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Sales Assistant - Keyholder
**The Works – Retail Sales Assistant (8-Hour Contract)
Why The Works?
We’re more than just a retailer. We inspire and enrich lives through products that encourage reading, learning, creativity, and play.
Your role triggers experiences that could transform someone’s world:
- The paint set that discovers an artist
- The book that awakens a hidden writer
- The game that fosters family connections
- The memories reconstructed through nostalgia
These possibilities are limitless – all thanks to your dedication and our products. Together, you’ll ignite creativity, nurture passions, or help others rediscover fond traditions.
The Works Perks – 'The Works'
- 25% colleague discount – Plus Double Discount Days
- MyWorks: Exclusive access to online discounts (retailers, holidays, utilities, tech, etc.)
- Family-friendly leave: Enhanced pay for maternity, paternity, and adoption leave
- Generous holiday entitlement:
- 28 days (including public holidays)
- 33 days for Deputy & Store Managers
- Can-Do Academy: Free ongoing training in your preferred areas
- Stream (earnings flexibility): 50% early access to wages (emergency pay feature)
- Share Scheme: Earn shares in The Works
- 24/7 support: Charity partnership (Retail Trust) – counselling, wellbeing assistance, etc.
- Healthcare support: Cash plan for essential healthcare costs
- Other benefits: Long-service awards, pension, life assurance, Cycle to Work Scheme, optional charity contributions
The Role: Retail Sales Assistant
As a Sales Assistant, you are the collaborative heartbeat of our stores – the brand ambassador who brings every interaction to life.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your Mission
- Deliver exceptional service: Multiply joy through friendly, inspired conversations.
- Meet customer needs: From discovering new products to finding perfect gifts, you’ll deliver surprises and inspiration.
- Maintain store standards: Uphold stock management, neatness, cleanliness, and a welcoming environment with your team.
- Achieve targets with heart: Collaborate in-store to drive success while fostering inclusivity.
Key Responsibilities
✔ Proactively engage customers with genuine enthusiasm and expertise ✔ Display, stock, organise products while keeping aisles tidy and navigable ✔ Handle till operations with precision ✔ Assist with deliveries, stockroom organisation, and availability tasks ✔ Adhere to health & safety protocols and loss prevention procedures ✔ Keyholders (if applying)*: Open/close securely, manage cash, fulfil basic supervisory duties
*Optional advance role: Further details below
Positive Difference
You don’t merely fulfil a job – you shape extraordinary memories through small yet impactful interactions in everyday life.
Energy, Efficient, and Enthusiastic
The role carries a physical aspect: managing stairs and routine light lifting. However, our supportive team ensures tasks feel manageable.
Stand Out Qualities
We’re seeking a team player with:
- Passion for customer delight-forward service
- Strong communication (verbal & empathy-based)
- Reliability, punctuation, and flexibility for varied shifts
- Practical skills: till proficiency and cash handling familiarity
- Previous customer service (retail/hospitality) or fast-paced frontline experience preferred
- Eager learners with a can-do ethos
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For Keyholder candidates: Previous store-opening/closing + supervisory experience valuable.
Keyholder Responsibilities
If you’re 18+, we offer a development path to keyholding:
By taking on additional store leadership when managers aren’t present, you’ll gain:
- Enhanced pay for extra responsibility via paid keyholder experience
- Leadership exposure: Store management insights to progress your career
Keyholding Focus Areas
▪ Secure store opening/closing protocols ▪ Cash-handling flexibility ▪ Ruralened supervisory tasks
In-store preference is small teams, so confidence-building here is paramount. Induction + guidance will support your progression.
Our Purpose
TIME WELL SPENT – Every producturchase empowers creativity, connection, or cherished moments.
Our Values
🎨 Crafty – Innovative, resourceful, creative 💛 Caring – Heart-centred, compassionate team culture 🚀 Can-do – Energy, determination to get it done
Inclusion and Reasonable Adjustments
The Works is a diverse, inclusive family-first retailer. Our culture values everyone’s identity.
Open roles are for under-represented backgrounds – including ethnic minorities, disabilities, carers, LGBTQ+. We’re flexible with schedules where straightforward – personal accommodations, even interview stages, will be discussed.
At The Works, you’ll thrive in an environment that feels authentically ‘you celebrated’. Join us in turning activity into meaningful experiences for shoppers.
💙💛 Because Time Well Spent thrives here. It All Starts With You.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills