The Works
Retail Sales Assistant - Keyholder
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Retail Sales Assistant - Keyholder
Retail Sales Assistant - Keyholder
8-hour contract
Why The Works?
We do more than sell products. We spark transformations.
- You unlock creativity when you help someone find their inner artist.
- You ignite connections with the perfect book recommendations.
- You bring families together with beautifully wrapped gifts and engaging games.
- You recreate childhood joy through puzzles, crafts, and nostalgic memories.
With your passion paired with our products, you help transform ordinary customers into creative pioneers, devoted readers, and heartwarming storytellers. The impact begins with you.
"The unseen possibilities are limitless—it all starts with you."
Why Join Us?
We call it “The Works” because we bow down to our incredible perks:
💪 25% Colleague Discount – Plus, Double Discount Days for extra savings! 🏢 MyWorks – Access premium discounts on tech, holidays, bills, and more. 🐿️ Family & Carer Leave – Enhanced pay for maternity, paternity, adoption, and carers. 📅 Generous Holiday – 28 days (inc. bank holidays) / 33 days for Deputy & Store Managers 💡 Can-Do Academy – Free training to develop skills in your uplifting passions. 💸 Stream – Get 50% of wages early because we value you before payday. 🏦 Share Scheme – Own a stake in The Works—just like Monopoly! 💛 24/7 Support – Charity-backed wellness, counselling, and employee assistance. 🩺 Healthcare Cash Plan – Reimburse everyday healthcare costs.
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Plus! Life insurance, cycle-to-work schemes, long-serving awards, and a pension.
The Role: Retail Sales Assistant
You’re the living embodiment of our brand on the shop floor—a brand ambassador who creates memorable customer experiences daily. This mission-driven role empowers you to:
- Deliver world-class service that puts smiles on customer faces.
- Turn routine shoppers into discoverers of wonder (think new pastimes, inventive gifts, or cherished memories).
- Know our products to the point where you can help customers stumble on that unexpected treasure.
- Keep our store inviting, organised, and supermarket-trash-free.
- Work seamlessly with your team to make the store a frustrations-free haven complete with welcoming moments.
Every interaction—whether with a shopper or teammate—carries our brand’s heartbeat. Your warmth, recommendations, and curiosity creative moments send customers out with joy.
Keyholder Responsibilities
(For those over 18 with training)
If you’re 18+, we’ll train and support you to earn the privileges of being a Keyholder. That means added responsibility—and extra pay to match your efforts!
Your extra duties will include:
✧ Opening & closing the store—securing premises and tending to cash-handling duties. ✧ Supporting management tasks (e.g., minor supervisory roles). ✧ Building leadership skills from the ground up.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Financial pride: Enhanced wages when you hold keys—giving you firsthand experience in stacking management tools for future career leaps.
No extra training? No problem. 100% support provided once celebrated 18ths!
Our Craft—Purpose & Values
Why We Exist
“To inspire stories, learning, creativity, and play.”
Our “How We Do It”
🎨 Crafty – Methodical and clever; crafting joy with every detail. 💬 Caring Heartfelt actions for people and our planet. 🚀 Can-do Growth mindset that drives proactive energy.
Diversity, Inclusion & Flexibility
"We’re all Human. All welcome. All valued."
Our company culture embraces D&I—covering:
- Ethnic minorities
- Disability & neurodiversity
- LGBTQ+ community (we use hearts for all expressions)
- Carers & disabled creatives
🔹 Need adjustments for an interview? Ask! We’ll accommodate you. 🔹 Flexible hours? Discuss—we’ll map out chances.
We Seek
- A passion flame for stellar service and brilliance in conversation.
- Teammate energy—your positivity fertilizes ours.
- Fitness for action, whether rushing through harried shoppers or lifting heavy stock (yes, even early.Always grateful team support!).
For Keyholders: Genuine interest in supporting management tasks.
Preferring to fast-paced environments helping comfort spontaneous shift goals. previous roles in service/hospitality helpful!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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