The Works Stores Ltd
Retail Sales Assistant - Keyholder
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Retail Sales Assistant (4-hour contract) – Brand Ambassador
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity, and play. You:
🎨 Sell the paint that turns someone into an artist ♥️ Provide the book that unleashes an inner author 🎲 Supply the games that help families connect 📖 Offer the puzzle book that reignites cherished memories
You never know who someone will become. With your passion and our products, you’ll help ignite that spark, allowing them to: ✨ Unleash their creativity 🔥 Discover new passions 💖 Rekindle fond memories
The possibilities are endless—and they all start with you.
Our Perks Are ‘The Works’
💪 25% Colleague Discount! (+ exclusive Double Discount days) 😎 MyWorks – Access to online discounts across retailers, holidays, tech, and more 🏡 Family-Friendly Leave – Enhanced maternity, paternity, and adoption pay 🚀 Holiday – 28 days (including bank holidays) / 33 days (Deputy & Store Managers) 🎓 Can-Do Academy – Instant access to training and development 💸 Stream – Claim 50% of wages early 🏬 Share Scheme – Own a piece of The Works 💛 24/7 Support – Employee Assistance Programme & charity donations 🩺 Healthcare Cash Plan – Support for everyday healthcare costs ✨ Long-term benefits – Pension, life assurance, Cycle to Work scheme
And more!
As a Retail Sales Assistant
About the Role
As a Sales Assistant, you’re The Works’ face—a true brand ambassador. Daily, you craft moments that make our customers smile. Here’s what you do: ✔ Deliver exceptional service to every customer ✔ Spark brilliant conversations about products they’ll love ✔ Help customers hit their shopping goals—whether discovering new hobbies or finding perfect gifts ✔ Support your team in keeping the store tidy, stocked, safe, and welcoming ✔ Be proactive, passionate, and adaptable—every interaction matters!
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You bring our brand to life through:
- Warm welcomes
- Kind teamwork
- Patient support
- Joyful encouragement
No matter where you are (shop floor, distribution centre, or support centre), you represent our products, values, and behaviours authentically.
Your Mission
Ensure every customer feels seen, supported, and happy. You’ll:
✅ Deliver friendly, knowledgeable, and efficient service ✅ Maintain store standards (merchandising, cleanliness, stock levels) ✅ Operate till systems accurately + handle transactions with care ✅ Help with deliveries, stock organisation, and product availability ✅ Follow health & safety protocols ✅ Enhance customer experience through great product knowledge
Role note: This can be physically demanding (stairs, moving stock), but we’re hands-on together—ask your team for help!
Key Responsibilities
For All Sales Assistants
- Demonstrate passion for customer service & brand alignment
- Communicate effectively with customers and colleagues
- Be a teamplayer—teamwork embodies our ‘can-do’ spirit
- Adhere to schedules with reliability and flexibility
- Support high-volume environments (fast-paced and engaging)
- Stay updated on promotions/products to assist informed decisions
For Keyholders (18+): 🔑 Open/close store securely 📄 Handle cash operations 📊 Lift tasks if a manager isn’t available
Training & pay will enhance with keyholder responsibilities—40%+ pay increase when holding keys.
Skills & Behaviour Highlights
We look for energy, warmth, and the drive to do great things:
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📌 Customer service superstar – Passionate about making experiences fun and memorable 🗣️ Clear, friendly communicator – Connects with all ages 🤝 Team player – Positive, cooperative + ‘can-do’ mindset ⏰ Flexibility & dependability – Ready for varied schedules 💶 Cash-handling confidence – Efficient with till systems
Preferred but not pre-requisite: ✔ Customer-facing experience (retail, hospitality) ✔ Fast-paced excitement – No routine here, just brilliant variety
Keyholder Responsibilities
(For those 18+ – training & support provided!)
Small team startups happen every day—when acting as keyholder, you’ll:
🔗 Open and close stores securely per protocols 📊 Lead with responsibility when managers are unavailable 🎯 Develop skills for progression (payment increased for these duties)
Our Purpose & Values
Our mission is simple yet deep:
"We inspire reading, learning, creativity and play."
We Are:
- 🎨 Crafty – Creative, resourceful, inventive
- 💛 Caring – Kind, supportive, heart in every action
- 🚀 Can-Do – Energetic, energising
Diversity, Inclusion & Reasonable Adjustments
We Believe:
- Everyone belongs—your background (ethnicity, neurodivergence, LGBTQ+, carer status) is how you enrich us
- Our doors are open, your application matters
We foster flexibility where possible—let us know if you need temporary adjustments for interviews.
We’re committed to fairness, teamwork, equilibrium—because where we all thrive, so does innovation.
Because when people spend time doing what they love, it’s
TimeWellSpent.
"And with the right passion—it all starts with you."
💙Vision. Growth. Every opportunity is something special.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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