The Works
Retail Sales Assistant - Keyholder
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Retail Sales Assistant - Keyholder
Retail Sales Assistant – Keyholder
About the Role
Why The Works?
We don’t just sell products—we inspire reading, learning, creativity, and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help build family connections. You might give someone the puzzle book that reconnects them with a lost loved one’s memory.
You never know who someone will become—but with your passion and our products, you’ll help ignite that spark.
Our Perks Are The Works
✨ 25% Colleague Discount! Plus exclusive Double Discount Days ✨ MyWorks – Exclusive online discounts across hundreds of retailers, holidays, utilities, tech, and more ✨ Family-Friendly Leave – Enhanced maternity, paternity, and adoption pay ✨ Holiday – 28 days (including bank holidays) or 33 days (for Deputy/Store Managers) ✨ Can-Do Academy – Free access to training and development in any skill ✨ Stream – Early wage access to 50% of earnings, whenever you need it ✨ Share Scheme – Own a piece of The Works! ✨ 24/7 Support – Employee Assistance Programme through Retail Trust ✨ Healthcare Cash Plan – For everyday healthcare needs ✨ And more! – Long service awards, pension, life assurance, Cycle to Work scheme, and charity giving
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What You’ll Do
As a Retail Sales Assistant, you’re the face of our brand on the shop floor.
Core Responsibilities:
- Deliver friendly, efficient service and spark meaningful conversations with every customer.
- Help customers discover products (new hobbies, gifts, or creative rediscoveries).
- Maintain store standards for tidiness, stocking, and safety.
- Operate tills accurately and handle transactions professionally.
- Support deliveries, stockroom organisation, and product availability.
- Follow health & safety and loss prevention protocols.
If you hold keys (over 18):
- Open/close the store securely.
- Handle enhanced cash and security tasks.
- Take on temporary managerial responsibilities (training provided).
Skills That Matter:
✔ Passion for customer service and great recommendations. ✔ Strong communication—you’ll connect with customers of all ages. ✔ Team player with a positive and helpful attitude. ✔ Reliable and flexible for mixed shifts (including evenings/weekends). ✔ Experience with cash handling and POS systems (hospitality/customer service desirable). ✔ Problem-solving in fast-paced environments. ✔ For Keyholders: Experience with opening/closing duties (training provided).
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The Keyholder Advantage
If you’re 18+, you’ll take on extra responsibility—opening/closing store on your own, managing cash and stock, and even devolving customer issues.
- Enhanced wages for keyholding duties.
- Real leadership experience to boost your CV.
- Opportunity to progress into store management!
Why This Role Is Extraordinary
Every small interaction—lifting someone’s spirit through a gift, igniting a child’s curiosity, or reigniting a memory—is part of The Works’ powerful mission.
No product sells itself. But with your authenticity, we’ll create something magical.
Our Purpose
“To inspire reading, learning, creativity and play.”
Our Values
🎨 Crafty – Smart, resourceful, and putting care above every transaction. 💛 Caring – Heart in every action; kind to customers and colleagues. 🚀 Can-Do – Energised, proactive, and always closing the deal—literally.
Applying?
Diversity and inclusion are core.
- Roles are open to all genders, ethnicities, disabilities, carers, LGBTQ+ individuals, and neurodivergent candidates.
- Disability confident—reasonable adjustments guaranteed.
- Flexible working discussions made easy.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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