The Works Stores Ltd
Retail Sales Assistant - Keyholder
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Retail Sales Assistant - Keyholder
8-Hour Contract: Retail Sales Assistant (Store Fatalities ≮💡)
About the Role – The Works
We don’t just sell products. We inspire reading, learning, creativity, and play—where:
- You become the artist’s brush that sparks imagination.
- Your recommendations unleash an author’s inner voice.
- You curate moments that bring families together.
- Your puzzle suggestions reconnect families with cherished memories.
Every interaction, no matter how small, makes every person you serve feel seen, inspired, and grounded in joy. You’ll help unlock their passion, curricular goals, or creative spark.
What You’ll Do: Responsibilities
As our brand ambassador, your everyday work reflects our impact—ensuring every shopper walks out feeling:
- Discovered: Missions met (gifts found, obsessions reignited) with effortless ease.
- Delighted: Smallness of attention magnified to lifetimes of gratitude.
- Supported: Not just as customers, but as humans who need Ian clear interactions.
- Kept Safe and Organised: Stores that run like well-rehearsed symphonies.
✨ Your core missions:
- Deliver friendly, efficient, knowledgeable service tailored to each customer.
- Maintain high-store standards: merchandising, stock replenishment, safe environments.
- Handle transactions carefully, including POS and cash management.
- Participate in deliveries, stockroom organization, and front-of-store stocking.
- Follow safety, health, loss prevention protocols.
- Ground our product value in conversations—not just items, but stories (e.g., “This puzzle will remind her of the ribbon-making”).
- Work with your team to meet sales KPIs and exceed customer expectations.
🔑 As a Keyholder (if applicable, under 18+):
- Open and close the store securely.
- Handle cashier duties through shifts.
- Take on management training opportunities.
*“It’s not ordinary moments,” employees say. “But the joy we hear about years later (I’d help a child become an artist)… that’s why we’re here.”
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What Makes You Stand Out
We seek people who believe that every conversation can change a life—we call them our brand ambassadors. Perfect candidates will showcase:
- A burning passion to make shopping exceptional (not tempting but Bolt friendly).
- Communication that’s warm but professional—and no small talk needed.
- Body language that says: “I’ve done this before (or I’m ready and willing to learn).”
- A record of *reliability, punctuality, and a willingness to adapt to anything.
- Comfort with hoisting heavy stock/merchandise and navigating shops with mobility needs.
- Previous experience in customer-facing roles (hospitality, retail, libraries, etc.);
- Fast-paced thriving where efficiency and energy move side by side.
- For Keyholders: Experience in quickdraw scenarios (stocking, keys, or basic supervision).
Opportunities to Grow: The Works Perks
We don’t just give you a paycheck—you get a playbook that includes:
🎨 Colleague Discounts (25%! + Double Discount Days) for all The Works products. ☕ MyWorks (exclusive access to online savings across: Timbers, tech, vacations, household essentials and more*). 👶 Family-Friendly Leave: Enhanced maternity/paternity/adoption pay. 💆 Holadays: 28 for full-time crew, 33 for Deputy/Store Managers (including bank holidays). 🎓 Can-Do Academy: On-the-job trainings tailored to your ambition and interests. ☔ Stream: Access 50% of wages early—because the ‘rough years’ hit no theme songs. 🏠 Share Scheme: Benefit from company profits—your inner Monopoly win. 💙 Healthcare Cash Plan: For everyday health spending. 😊 Emotional Support: Counciles (Retail Trust Charity) offer an Employee Assistance programme + extra help.
🚀 and… more—because loyalty works like good craft sticks: reward charts, pensions, life-assurance and vegan-snack rotations.
Why The Works Is Special
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We honour every interaction as the hallmark of greatness. Sharing the world’s curiosities (creative or introductions) can feel like whispering secrets—both unanswerable and wondrous. That’s not just impact. That’s our possibility.
And, because our culture thrives on people like you, we’ve started reshaping what inclusive workplaces can be.
Why Our Values Matter
🎨 Crafty – Work smart, with purpose. We don’t just solve problems; we ‘it’s been done better with passion.’ 💛 Caring – No ‘hidden tolls’: Every action with kinder measures. 🚀 Can-do – Accelerate hurdles by prepping, teaming, and delivering with a smile.
Diversity, Inclusion, and Adjustments
Open Door Policy: Your journey deserves to be as full as Sunday phygital shelves. We’re actively building a culture where everyone from under-represented groups—ethnic minorities, people experiencing disabilities, veterans, carers, or LGBTQ+—can contribute in their own way. See yourself reflected, respected, and force-multiplied by our team.
✨ Flexible Working: As one The Works team says: “My career goals go well at unearthebackup.” Discuss yours—leaves, shifts, workloads—and we’ll solve together.
Need an interview adjustment? An awful lot is already hidden; let us map around it. Let’s stand shoulder-to-shoulder.
Who We Serve
Our products adorn homes of all shapes, cultures, and creative trajectories. Our team is there when they’re:
- Selecticing their first launches into the crafting realms.
- Reinventing hobbies during midlife turns.
- Footprints touching the world.
It’s more than a sale. It’s trust built through moments, eachולרd by a helper who wanted to see if today could start with an art tea forever.
From Now On: In-person deliveries ≮. We’re here, ready. Support; growth; insurance. Our reward—yours.* unmark seeing the potential in your hands.
How to Apply (Careers posted in full paragraph dialogue to match the tone above.)
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