The Works Stores Ltd
Retail Sales Assistant - Keyholder
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Retail Sales Assistant - Keyholder
Retail Sales Assistant – 4-Hour Contract Role
Who We Are at The Works We fuel the spark within people to inspire creativity, play, learning, and reading. Whether it’s a child discovering their next favourite toy, a parent finding a book to rekindle old memories, or someone reconnecting with a creative hobby, your passion will help unleash possibilities—every day.
About the Role
We don’t just need retail staff; we need eager Brand Ambassadors—people passionate about bringing our community together through joy, discovery, and connection.
As a Retail Sales Assistant on a flexible 4-hour contract, you’ll:
- Create memorable moments for customers on the shop floor. Be their guide, their inspiration, and their smiling face.
- Help shoppers find products that surprise, delight, and inspire—whether they’re looking for gifts, hobbies, or cherished memories.
- Ensure the store runs smoothly—keeping it clean, well-stocked, and welcoming.
You’ll support customers with: ✅ Warm, knowledgeable service ✅ Friendly, efficient shopping experiences ✅ Finding and recommending products that align with their needs and passions
Because at The Works, teamwork and customer impact are at the heart of everything we do. Your attitude, kindness, and love for sparking joy in others will make all the difference.
Key Responsibilities
Core Tasks
- Provide friendly, efficient customer service—every interaction counts.
- Maintain high store standards (merchandising, cleanliness, and stock replenishment).
- Operate the till accurately—handles cash transactions with care.
- Assist with stock room tasks, deliveries, and maintaining product availability.
- Align with health & safety, and loss prevention while following operational guidelines.
Brand Ambassador Duties (For All Team Members)
- Represent our brand through warmth, professionalism, and passion.
- Example moments you’ll create:
- A reassuring smile that puts a customer at ease.
- Engaging a child in discovering a new toy.
- Supporting a parent choosing a gift that will create lasting memories.
- Encouraging someone to reconnect with a creative hobby—because “Time Well Spent” is never wasted.
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Keyholder Responsibilities (If Applicable, Aged 18+)
Want extra opportunities?
- On choosing “Keyholder” shifts, you’ll:
- Open & close the store securely.
- Manage cashing up and store security.
- Take on key management tasks with support from the team.
- As a thank-you for taking on this responsibility, Keyholders receive an enhanced rate of pay—plus exposure to leadership!
Skills & Qualities
What We Look For
- A strong love for customer service—you go above and beyond!
- Excel at communication—clear, friendly, and engaging with customers and colleagues.
- Work as a team player with a positive, can-do attitude.
- Reliable and flexible—ready to support shifts on varied hours, including customer peak times.
- Comfortable with till operations and cash handling.
- If Keyholder roles interest you: -Basic experience (or willingness to train) in opening/closing stores. -Comfort with basic supervisory tasks.
Why It’s Uniquely You
If you’re someone who loves sparking inspiration, recognises moments that matter, and loves being part of the team—we’d love to hear from you.
Our Exceptional Benefits
We call it ’The Works Perks’. Here’s what you’ll enjoy: 🎨 25% Colleague Discount *(with exclusive Double Discount Days! 💻 MyWorks – Liquidity app that gives you early access to pay & exclusive discounts. 🏡 Flexible Support – Family-friendly leave, inclusive pay, and school holiday breaks included. 🚀 33 days holiday (including public holidays) for Store Managers & Deputies; otherwise 28 days + bank holidays. 🎓 Can-Do Academy – Invest in yourself with free training, qualifications, and personal development. 💰 Stream – Get 50% of your wages as early access when you earn it (to help cover expenses on twilight shifts). 🏬 Share Scheme – Grow company partnerships (own part of The Works!). 💛 24/7 Work-life Support – Charitable assistance for you and your family, benefits like counselling, childcare support, even tax relief. 🏥 Pension contributions & CARE scheme – Invest in the future too! 🎁 Lot more... – Long service awards, workplace perks like Cycle to Work schemes, donations to charity of your choice.
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Our Values: Make It The Works
- 🎨 Crafty: We build customers’ love of creativity, play, and inspiration—using every product, every story, and every interaction.
- 💛 Caring: Heart-led. Treasuring & uplifting the communities we engage with. Every day.
- 🚀 Can-do: Driven, energised, and determined to get gruelling work done as a gritty, jolly team.
Diversity, Inclusion & Reasonable Adjustments
We’re committed to equal opportunities. Open roles apply to all under-represented groups—including ethnic minorities, people living with disabilities, carers, and LGBTQ+ community members.
Flexible & Inclusive Environment: 🌈 Reasonable adjustments at interviews or in everyday working conditions – we’re happy to adapt. 🕖 Support for working hours – we’ll discuss and make accommodations where possible.
Support goes both ways. Together: inspire greatness from the beginning.
Our Culture: Brand Ambassadors
“At The Works, everyone is a Brand Ambassador.” That means no single role has the title—it’s how you show up: smile wide, speak warmly, support every step of the customer journey.
Because anyone who vectors into our communities—whether it’s putting a new shelf upright or telling the story behind a new gaming console—is integral to whose building our collective, inspiring brand becomes.
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Jessica, London
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