The Works Stores Ltd
Retail Sales Assistant - Keyholder
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8 Hour Contract – Retail Sales Assistant (with Keyholder Opportunities)
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity, and play.
You might:
- Sell the paint that turns someone into an artist.
- Provide the book that unleashes their inner author.
- Supply the games that help families connect.
- Give someone the puzzle book that reconnects them with cherished memories.
Your passion and dedication to our products help ignite the spark in others, enabling them to explore creativity, discover new hobbies, or rekindle fond memories. The possibilities are limitless—and true change starts with you.
Our Perks Are 'The Works'
- 💪 25% Colleague Discount! – Plus exclusive Double Discount Days!
- 😎 MyWorks – Access to exclusive online discounts across hundreds of retailers, holidays, utilities, and tech deals.
- 🏡 Family-Friendly Leave – Enhanced maternity, paternity, and adoption pay.
- 🚀 Holiday –
- 28 days (including bank holidays) for general roles.
- 33 days (including bank holidays) for Deputy and Store Managers.
- 🎓 Can-Do Academy – Free training and development in areas that interest you.
- 💸 Stream – Claim 50% of wages early to help cover unexpected expenses.
- 🏬 Share Scheme – Own a piece of The Works like a Monopoly mogul.
- 💛 24/7 Support – Through Retail Trust Charity, including Employee Assistance Programmes.
- 🩺 Healthcare Cash Plan – To support everyday healthcare needs.
- 🥳 Benefits Beyond – Long service awards, pension, life assurance, Cycle to Work scheme, and optional charity giving.
Become a Retail Sales Assistant (Brand Ambassador)
About the Role
As a Sales Assistant, you’re the face of our brand on the shop floor—a true brand ambassador. Every interaction breathes life into our values:
- Deliver exceptional service to create moments that make customers smile.
- Spark meaningful conversations by understanding their interests or shopping purposes.
- Help customers discover products they’ll love, whether for themselves or others.
- Maintain store standards—merchandise displays, cleanliness, stock replenishment, and safety.
- Work collaboratively with your team, ensuring a supportive and welcoming environment.
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At The Works, being a Brand Ambassador is not a title; it’s the way you show up every day—through kindness, enthusiasm, and a passion for inspiring others.
Your Mission
Key Responsibilities
- Provide friendly, knowledgeable, and efficient customer service.
- Maintain excellent store standards (merchandising, cleanliness, stock replenishment).
- Handle cash transactions accurately at tills.
- Support with deliveries, stockroom organisation, and product availability.
- Follow health & safety and loss prevention procedures.
- Keyholders (18+):
- Open and close the store securely.
- Cashing up and basic store security management.
- Collaborate with the team to meet targets and Key Performance Indicators (KPIs).
- Stay updated on promotions, products, and services to assist customers effectively.
- Represent the brand with professionalism, passion, and positivity.
The role requires physical effort—comfortability with stairs, lifting stock, and active movement. However, supportive teammates ensure you’re never alone in the effort!
Skills & Behaviours That Excel Here
- A passion for outstanding customer service.
- Strong communication and interpersonal skills.
- Reliable, punctual, and flexible (able to work varied shifts).
- Ability to use tills and handle cash confidently.
- Experience in customer service/hospitality (preferred).
- Thrives in a fast-paced, high-volume environment (retail backdrop).
- *For Keyholders:
- Experience with store opening/closing procedures.
- Basic supervisory responsibilities.
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Keyholder Responsibilities
If you’re 18+, you’ll have the opportunity to become a Keyholder—taking on enhanced responsibilities with training, support, and additional pay. While our store teams can be small, you’ll often be tasked with:
- Managing store operations when no manager is present.
- Opening and closing the store securely.
- Handling cash flow and store security accountability.
- Assuming key management tasks as they arise.
Turning 18? We’ll train you to step into this role, offering development opportunities and recognition of greater responsibility.
Our Purpose & Values
Our Mission
💛 "To inspire reading, learning, creativity, and play."
Our Values
- 🎨 Crafty – Smart with what we have.
- 💛 Caring – Heart in every action.
- 🚀 Can-do – Energy that gets it done.
"Because when people spend time doing what they love, it’s Time Well Spent."
"It All Starts With You."
Promoting Diversity, Inclusion & Reasonable Adjustments
At The Works, we firmly believe in an inclusive culture where everyone—regardless of background—can fully be themselves.
We embrace applications from:
- Under-represented groups (including ethnic minorities, people with disabilities, carers).
- The LGBTQ+ community (lesbian, gay, bi, trans, non-binary, and variations beyond these identities).
- Flexible working candidates – We’re open to discussions about working hours, provided reasonable adjustments can be made.
Need anything adjusted for an interview? Let us know during your application—we’ll support it within capability.
Because exceptional moments start with you. Join The Works—where greatness is inspired from the inside out.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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