West Ham United FC
Retail Sales Assistant (x2 Vacancies) – Lakeside Store
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⚒️ Join the West Ham United Team!
🛍️ Retail Sales Assistant (x2 Vacancies) – Lakeside Store
📍 Location: Lakeside Store
⏰ Hours: Part-Time – 8 hours per week
📅 Contract: Permanent
💷 Salary: London Living Wage
🎂 Age Requirement: 16+
🌙 Working Pattern: Evenings and weekends, with flexibility to work additional hours during busy periods, matchdays and holidays where required.
⚒️ Be Part of Something Special
An exciting opportunity has arisen to join the West Ham United Retail Team at our Lakeside Store.
We're looking for two enthusiastic Retail Sales Assistants who are passionate about customer service and want to represent one of England's most iconic football clubs.
Whether you're looking for your first job or already have retail experience, if you're friendly, reliable and enjoy working with people, we'd love to hear from you.
👕 About The Role
As a Retail Sales Assistant, you'll play an important role in creating an outstanding shopping experience for every supporter who visits our store.
Working alongside an experienced team, you'll help deliver excellent customer service while supporting the day-to-day running of the store.
⚽ What You'll Be Doing
- 🛍️ Welcome every customer with a warm and friendly approach.
- 💬 Deliver exceptional customer service and assist customers with product enquiries.
- 👕 Replenish stock and maintain attractive merchandise displays.
- 💳 Process cash and card transactions accurately.
- 🏷️ Ensure all products are correctly priced, tagged and displayed.
- ✨ Help maintain high visual merchandising standards throughout the store.
- 🧹 Keep the shop floor and stockroom clean, organised and safe.
- 📦 Support with deliveries, stock replenishment and stock control.
- 📈 Help achieve individual and team sales targets.
- 🤝 Work collaboratively with colleagues to create a positive team environment.
- 👀 Remain vigilant and support loss prevention by reporting any suspicious activity.
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⭐ What We're Looking For
- Friendly, approachable and enthusiastic.
- Passionate about providing excellent customer service.
- A confident communicator.
- Reliable, punctual and well organised.
- Able to work well as part of a team.
- Comfortable working in a fast-paced retail environment.
- Flexible and able to work evenings and weekends.
- Professional, positive and willing to learn.
- Comfortable using tills or happy to receive training.
Retail experience is beneficial but not essential—we're looking for the right attitude, and full training will be provided.
Benefits on offer (may vary based on contract type and location)
- 25 days annual leave plus your birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and our official partners products and services
- Discounted gym membership and onsite fitness room facilities
- Family friendly leave policies
- Company Social events
EDI Statement
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential. Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
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Safeguarding
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced. The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.
Applications:
📝 To apply, please submit your application via our career’s portal: https://www.careers.whufc.com
📅 Deadline: 5pm Monday 27th July 2026
📌 Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
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