Majestic Wine
Retail Sales Assistant/Driver - Carlisle (12 - 15 Hours)
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Retail Sales Assistant/Driver - Carlisle (12 - 15 Hours)
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine Carlisle are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
About Majestic Wine Group
Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade, and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria, and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth via transformation and acquisitions, officially becoming Majestic Wine Group in 2025.
With:
- Over 200 retail stores
- A nationwide on-trade supply network
- A growing wine bar estate
Majestic is focused on curating a high-quality, differentiated product range, delivering expert service, and expanding their physical and digital footprint across the UK.
The Role: Sales Assistant
As a Sales Assistant at Majestic, you’ll:
- Support your store team to drive sales performance.
- Manage the day-to-day operations of your Majestic Wine store.
- Provide exceptional customer service and experiences.
Key Responsibilities
-
Customer Advocate
- Be an ambassador for your store while delivering an outstanding shopping experience for every customer.
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Drive store performance by:
- Maximising sales opportunities.
- Supporting your team to meet and exceed targets through KPI delivery.
- Offering a VIP concierge service—proactively contacting customers with product updates and tastings.
- "Sell the story, not the discount"—demonstrate and share your passion for the product through an in-depth knowledge of our wine range.
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Vineyard to Vendor
- Take ownership of your wine knowledge, constantly learning about our products to progress your WSET qualification and confidence in selling.
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Store Pride & Compliance
- Ensure the physical appearance and maintenance of your store, both inside and out.
- Stay fully compliant, safe, and legal by following internal policies and completing training.
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Operational King/Queen
- Handle all day-to-day store operational tasks:
- Delivering and selling wine.
- Merchandising stock.
- Calling valued customers to drive sales opportunities.
- Continuously identify improvements to optimise store efficiency and share these with the team.
- Handle all day-to-day store operational tasks:
-
Team Leader in Practice
- Be a role model for junior team members, embodying Majestic’s Ways of Working.
- Feedback to your Store Manager and take ownership as a key holder (operating the store independently).
Knowledge & Skills Required
- Strong time-management, delegation, and problem-solving skills.
- Ability to deliver exceptional customer experience every time.
- Self-motivated, able to thrive both independently and in a team.
- Can-do attitude—passionate about solving problems.
- Adaptable and resilient to meet business demands.
- Excellent communication and time-management skills.
- Need for wine knowledge—though passion to learn is essential. Aim to achieve level 2 WSET qualifications.
- Must hold:
- A full UK manual transmission driving licence (issued for at least 12 months).
- No more than 6 penalty points.
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Benefits
- Up to 20% staff discount.
- Career development opportunities—passionate about nurturing talent with in-house training schemTemperature measures are not a problem;mes and career progression.
- Uniform provided.
- Access to Retail Trust, including:
- Retail Rewards with instant savings, discounted vouches, reloadable cards.
- Discounts of up to 30%.
- Free counselling & support phone line.
- Company sick pay scheme.
Job Specifics
- Contract: Permanent
- Hours: 12–15 hours per week
- Availability: Must work evenings and weekends
- Driving: A key role—comfortable driving multiple company vans.
- Please note: A manual transmission driving licence is mandatory for this position (no exceptions).
Together, we are Majestic! #TWAM
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Jessica, London
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