Newlife the Charity for Disabled Children
Retail Sales Manager - Multi-Channel
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Lead a retail team that changes children's lives every day
Step up to Deputy Store Manager and drive commercial success whilst directly supporting children with disabilities across the UK. You'll shape store operations, develop your team, and see the real-world impact of your retail expertise.
About Newlife
As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.
Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information.
What you'll be doing
Working in partnership with the Store Manager, you'll plan and direct daily store operations. You'll develop strategies to improve customer service, drive sales, and increase profitability.
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Your key responsibilities:
- Meet sales goals by training, motivating and mentoring team members
- Ensure high levels of customer satisfaction through excellent service
- Exceed commercial targets and KPIs including round up, refund conversion, and customer database growth
- Support and coach your team to review sales floor layouts and maximise opportunities
- Develop and implement Stock Loss Action Plans
- Deliver profitable sales through effective stock rotation, ordering and cost control
- Lead and motivate your team in the Store Manager's absence
- Maintain high store standards and foster a positive environment
What we're looking for
Experience:
- Operational retail processes experience
- Stock loss controls and store security knowledge
- Key holder experience with opening and closing responsibilities
- People management including training, directing and delegating
- Delivering customer service in busy retail environments
- Making decisions under pressure
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Skills:
- Excellent IT skills including Word, Excel and Outlook
- Adaptable leadership style showing compassion and empathy
- Conflict resolution with customers and team members
- Commercial creativity to maximise product sales
- Ability to create energy and pace within the store
Other requirements:
- Flexibility to cover extra hours and other stores as required
- Full driving licence and access to own vehicle
Ready to make a difference?
Join a team where your retail expertise directly helps children with disabilities get the equipment they need. Apply now to start changing lives through exceptional retail leadership.
Please note a DBS check will be required for this role.
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