RIXO
Retail Sales Supervisor - King's Road
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ABOUT RIXO:
A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Ireland, known for original hand-painted prints, bias-cut silhouettes, and sizing up to a UK 26. We design for every woman, every occasion, every body. The pieces are meant to be worn, loved, and kept.
ROLE OVERVIEW:
As a Sales Supervisor, you will be a service leader and RIXO brand ambassador, leading by example on the shop floor and driving sales performance through clear ownership of KPIs and targets. You will support store management in delivering strong commercial results by maximising conversion, ATV and repeat business, ensuring no sales opportunity is missed.
You will develop and motivate your team to consistently achieve individual and store targets, using coaching, feedback and a daily focus on performance to build confidence and capability. With a strong clienteling mindset, you will grow a loyal RIXO community, turning meaningful client relationships and the spirit of #HumansOfRIXO into sustained commercial success.
KEY RESPONSIBILITIES:
Sales:
- Deliver an exceptional and personalised client experience that reflects the RIXO brand DNA, building long-term client loyalty.
- Take shared ownership of day-to-day shop floor operations, ensuring everything runs smoothly.
- Demonstrate a strong clienteling mindset, actively building and maintaining a loyal client base to drive repeat business.
- Support, motivate and guide Sales Associates to achieve store and individual KPIs, fostering a performance-driven yet inspiring environment.
- Partner with the Store Manager and Deputy Store Manager to plan, drive and execute in-store events and brand activations.
- Proactively identify sales opportunities, leading by example on the shop floor to maximise every client interaction.
- Support in executing VM guidelines and ensuring the store is visually prepared ahead of new collection launches.
- Oversee stock management, demonstrating strong attention to detail and quick adaptation to internal tools.
- Support administrative tasks including trade reporting and clear communication with the store team and wider RIXO stakeholders.
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Team Management:
- Assist the Store Manager and Deputy Store Manager in overseeing daily store operations to ensure smooth and efficient workflows.
- Encourage the team to create genuine client connections that reflect the #HumansOfRIXO ethos.
- Support and motivate Sales Advisors to consistently deliver authentic, luxury service with warmth and confidence.
- Help drive team development through active participation in daily briefs and training sessions.
- Promote an inclusive and positive team culture where every voice is heard and respected.
- Support the Store Manager and Deputy Store Manager in facilitating monthly performance reviews and ongoing feedback conversations.
Communication & Development:
- Stay curious and connected by keeping yourself and your team up to date on business news, brand stories, and the latest market trends that inspire and inform.
- Foster open and honest communication within the team, creating a space where every voice is heard, and collaboration thrives.
- Own your journey of growth by actively seeking opportunities to develop your leadership, sharpen your skills, and deepen your love and knowledge of the RIXO world.
ABOUT YOU:
- Experience in a supervisory or senior sales role within a premium or luxury retail environment, leading with warmth, confidence and authenticity.
- A strong clienteling mindset, building genuine, long-lasting relationships that reflect the spirit of #HumansOfRIXO and foster a loyal community.
- Confident working with retail operating systems, with a clear understanding of KPIs and how to translate performance data into positive team action.
- Excellent communication skills, able to inspire, guide and connect with both clients and colleagues in a clear and engaging way.
- Thrives in a fast-paced environment, while bringing energy, positivity and focus to the team during quieter trading periods.
- Fluent in English; additional languages are welcomed and valued.
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Why RIXO:
At RIXO, our people are at the heart of everything we do. We are an inclusive employer and are committed to creating an inspiring workplace where everyone feels respected, supported, able to thrive, feel valued, and grow with us. We welcome talent from all backgrounds and believe that diverse perspectives make us stronger, more creative, and more connected to our customers.
We offer a competitive compensation and benefits package, including a competitive salary, commission and bonus structure, generous staff discount, uniform allowance, and a refer-a-friend scheme. We also celebrate loyalty through our Work Anniversary scheme.
Your wellbeing matters to us. Our benefits include a healthcare cash plan with SimplyHealth, access to mental health support, and a culture that genuinely supports balance and flexibility.
Learning and development are central to life at RIXO. Through our internal L&D platform, you’ll have access to opportunities that help you grow your skills, develop your career, and progress within a fast-growing, entrepreneurial business.
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