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Retail Security Officer
Retail Security Officer – Holbrook Morrisons (OCS UK & Ireland)
About the Role
Days of working: This position is based at Holbrook Morrisons, operating:
- Wednesday to Saturday: 15:30 – 22:00
- Sunday: 09:30 – 16:00
- Optional overtime available on Monday or Tuesday when required.
As a Retail Security Officer, you’ll safeguard customers, staff, and stock, ensuring a safe and secure shopping environment. Your presence will act as a visible deterrent to criminal activity while maintaining excellent customer service and handling incidents effectively.
Key Responsibilities
Security & Incident Management
- Maintain a visible security presence to prevent theft and anti-social behaviour
- Patrol the store, monitor CCTV for suspicious activity
- Respond to alarms and incidents, escalating as needed
- Conduct searches in line with company procedures
- Complete accurate incident and observation reports
Customer Service
- Present a professional and approachable customer-facing role
- Assist customers/staff with queries and support
- De-escalate challenging situations calmly and efficiently
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Compliance & Additional Support
- Follow all site procedures, company policies, and legal requirements
- Collaborate with store management and team on security matters
- Undertake additional on-call duties as required
Requirements
Essential Criteria
- Must have the Right to Work in the UK and be eligible for:
- DBS (Disclosure & Barring Service) check
- BS7858 security clearance
- Valid SIA (Security Industry Authority) licence (either Door Supervisor (DS) or Security Guarding)
- Relevant security experience is a must
- Strong observational skills to detect suspicious behaviour
- Proven ability to handle difficult situations with calm professionalism
- Excellent verbal and written communication for reports and customer interactions
- Proactive approach to maintaining safety and security
- Flexibility to work weekends, evenings, and varied shifts
About OCS UK & Ireland
OCS UK & Ireland is a leading facilities management provider, employing over 50,000 colleagues and delivering services across cleaning, security, catering, and facilities management. Our mission is to "make people and places the best they can be" through our TRUE values: Trust, Respect, Unity, and Empowerment.
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Why Work for OCS?
✅ Award-Winning Employer – Ranked 36th on Glassdoor’s Best Companies to Work For 2025 🚀 Digital Learning – The OCS Academy offers courses to enhance skills and career growth 🙂 Retail Perks – Exclusive Hapi app discounts, rewards, and wellbeing support 📝 Professional Growth – 600+ live learners across UK & Ireland with further training 💰 Flexible Pay – Access earned wages early via Wagestream App (contract-specific)
How to Apply
If you’re eager to join a business that values professional development, career progression, and a supportive work culture, register your interest by clicking [Apply Now].
We are an equal opportunities employer and actively welcome applications from all backgrounds. Our inclusive environment values diversity in challenging preconceptions and achieving success through collective skills.
Note: Only applicants meeting the SIA licence requirements can be considered.
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