Retail Security Officer - Tesco Extra, Kilmarnock

About The Role

Working Pattern: This position is based at Tesco Extra, Kilmarnock, operating a 5 over 7 rota.

As a Retail Security Officer, you will safeguard our customers, staff, and assets, while fostering a secure shopping environment. Your presence helps deter crime and ensures both safety and excellent service.

Key Responsibilities

• Maintain a high-visibility security presence to deter theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Act promptly on alarms and incidents, escalating when required
• Conduct searches where necessary, adhering to company procedures
• Complete accurate incident and observation reports
• Collaborate closely with store management and staff on security initiatives
• Cultivate a professional, approachable image
• Assist customers and staff with queries or concerns
• De-escalate challenging situations with a calm approach
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as needed

Requirements

• Must have the Right to Work in the UK, with the ability to undergo DBS and BS7858 security clearance
• Valid SIA Licence (Door Supervisor (DS) or Security Guarding)
• Must possess relevant security experience
• Strong observational skills to identify potential threats or suspicious behaviour
• Ability to handle difficult situations professionally and calmly
• Excellent verbal and written communication skills for reporting and interactions
• Proactive, professional attitude towards safety and security
• Flexibility to work varied shifts, including weekends and evenings