Mitie Cleaning & Hygiene Services
Retail Security Officer NFL
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Job Overview
Your role is to help protect our customer's property, people, and assets by delivering high-quality security services in line with the site's Assignment Instructions (AIs) and any updates.
You will play an important part in meeting — and ideally exceeding — the Key Performance Indicators (KPIs) and Service Level Agreement (SLA) requirements, contributing to a positive working environment and the long-term success of the contract.
We are committed to your growth, and you will receive ongoing training and development to support your confidence, skills, and career progression.
Main Duties
Operations
- Understand and follow all policies, legal requirements, and regulatory standards as guided by the Security Account Manager and UK legislation.
- Carry out all tasks and responsibilities on site as outlined in the Assignment Instructions (AIs).
- Regularly review the AIs to stay up to date with any changes and feel empowered to suggest improvements that enhance service quality.
- Maintain compliance with industry and statutory requirements. A valid front-line SIA licence in Security Guarding or Door Supervision is essential and must be worn while on duty. A CCTV PSS SIA licence and additional contract-specific training are also required.
- Follow all safety and legal obligations associated with the role.
- Work in a structured, organised, and reliable manner.
- Follow instructions professionally and confidently.
Training & Development
- Complete all required competency training to a high standard.
- Take part in additional training as directed by the Security Account Manager to support your ongoing development.
- Use technology confidently to meet work objectives and continue building your knowledge and expertise.
- Ensure your SIA licence is renewed at least 16 weeks before expiry.
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Security and Health & Safety
- Stay alert to any Health & Safety risks and report them immediately.
- Be aware of changes or potential threats in the environment and take appropriate action to reduce risk.
- Use good judgement and involve others promptly if a situation becomes challenging or unsafe.
- Maintain professionalism and calm communication, even when dealing with difficult situations or individuals.
- Record accurate and detailed notebook entries after any incident to support the reporting process.
- Follow schedules and demonstrate commitment to both Mitie and the client.
- Complete check calls within the required timeframes as outlined in the AIs.
- Contact emergency services and the Communication Centre when incidents occur.
What We're Looking For
- A valid SIA Licence
- SC Clearance (desirable)
Our Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
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Our Commitment to Inclusivity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Us
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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