Kingdom Services Group Ltd
Retail Security Officer
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Retail Support Security Officer – Tesco Top Valley
Location: Tesco Top Valley, Nottingham
Pay Rate: £13.47 per hour
Hours: Average 35 hours per week
Working Pattern: Monday to Sunday, including weekends and bank holidays
Shift Times: Early and late shifts required – start times from 06:00 and finish times up to 00:00
Requirement: Valid SIA Licence and own transport essential
About The Role
Kingdom Group is seeking a professional, flexible, and reliable Retail Support Security Officer to join our team supporting Tesco Top Valley and surrounding locations across Nottingham.
This is a relief position providing cover for holidays, sickness, and additional operational requirements across multiple Tesco stores. The successful candidate will play a vital role in maintaining a safe and secure environment for customers, colleagues, and visitors while delivering excellent customer service and supporting store operations.
Key Responsibilities
- Provide a professional, highly visible security presence within store locations.
- Monitor and patrol premises regularly.
- Prevent theft, damage, trespassing, and anti-social behaviour.
- Respond to incidents, alarms, emergencies, and security concerns.
- Conduct internal and external patrols.
- Monitor CCTV systems and report suspicious activity.
- Control access to buildings and restricted areas where required.
- Carry out opening and closing procedures.
- Check fire exits, safety equipment, and security systems.
- Complete accurate incident and occurrence reports.
- Report maintenance issues and safety hazards.
- Work closely with store teams to support operational requirements.
- Deliver excellent customer service to customers, colleagues, and visitors.
- Manage conflict situations professionally and calmly.
- Liaise with emergency services when required.
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Patrol Duties
- Internal and external patrols.
- Locking and unlocking doors and gates.
- Checking vulnerable and high-risk areas.
- Monitoring vehicles, deliveries, and service entrances.
- Maintaining site security during out-of-hours periods.
Customer Service Responsibilities
- Greeting visitors and customers professionally.
- Assisting customers and store colleagues.
- Providing directions and information when required.
- Handling complaints calmly and professionally.
- Maintaining a professional appearance and attitude at all times.
Emergency Responsibilities
- Assisting with emergency evacuations.
- Supporting first aid incidents if trained.
- Preserving crime scenes where necessary.
- Reporting incidents immediately to management.
- Completing emergency documentation and reports.
Relief Cover & Flexibility Requirements
This role involves providing relief cover across multiple store locations including:
- Tesco Hucknall – NG15 7UQ
- Tesco Bulwell – NG6 8EQ
- Tesco Hucknall Road – NG5 1QZ
- Various Tesco stores across Nottingham City Centre
The successful candidate must be able to travel and work within a 10–15 mile radius of the locations listed above.
Full Flexibility Is Essential, Including
- Early shifts starting from 06:00
- Late shifts finishing up to 00:00
- Weekend working
- Bank holiday working
- Short-notice cover requirements
Please note that this is a relief position. While the role is expected to average 35 hours per week, full-time hours cannot be guaranteed initially. However, there is potential for hours to increase over time, with opportunities to progress into a permanent full-time role subject to business needs.
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What We're Looking For
- Valid SIA Licence (Door Supervision or Security Guarding).
- Own transport is essential.
- Excellent communication and customer service skills.
- Strong observation and attention to detail.
- Professional, confident, and reliable approach.
- Ability to remain calm under pressure.
- Strong conflict management skills.
- Ability to work independently and as a part of a team.
- Previous retail security experience is desirable but not essential.
Why Join Kingdom?
At Kingdom, we believe our people are our greatest asset. When you join our team, you'll benefit from:
- Colleague CARE Platform – wellbeing support, employee perks, rewards, and discounts.
- Career Progression Opportunities.
- Referral Bonus Scheme.
- Paid Social Value Days.
- Recognition and Reward Programmes.
- Ongoing Training and Development.
- Supportive Team Environment within an award-winning organisation.
Additional Information
- A full 5-year checkable employment history will be required.
- Successful applicants must hold a valid SIA Licence.
- Own transport is essential due to travel requirements between locations.
- This role supports Tesco Top Valley and surrounding Nottingham stores.
- Average 35 hours per week with opportunities for additional hours and career progression.
Apply Today
If you're a flexible, customer-focused Security Officer looking to join a supportive and professional team, we'd love to hear from you.
Be proud. Be professional. Be Kingdom.
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