Royal Voluntary Service
Retail Senior Customer Assistant at Leicester General Hospital - 25 hours
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Retail Senior Customer Assistant at Leicester General Hospital
Royal Voluntary Service has an opportunity available for a Retail Senior Customer Assistant to join our team at Leicester General Hospital, Gwendolen Road, LE5 4PW. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.96 per hour (FTE £23,599 per annum).
About the Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Responsibilities
- Providing friendly, helpful, and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
- Engaging with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude
- Supervise the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPI’s set & be able to direct, train & support your team to deliver
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Hours
- 25 hours per week - Working 5 from 7 days a week, 5 hours shift on a rota basis, including weekends
- Shifts will predominantly be scheduled Monday to Friday, with weekend shifts on a rota basis
- Shift times typically include 07:30–12:30, 13:30 -18:30
Requirements
- Previous experience in a retail or cafe environment with experience of managing people
- Knowledge of EPOS systems would be advantageous.
- Knowledge and experience of general administrative processes.
- Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given
- Excellent communications skills
- Skilled at Organising, Delegating & Prioritising
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Experience with email and internet is required
- Enjoy working within a passionate team as well as working on your own on occasions
- Flexible to the needs of the business & can attend out of hours training if required
Benefits
- Salary of £12.96 per hour (FTE £23,599 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Base Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities, and society
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If you feel you have the skills and experience please click ‘apply’ today, we’d love to hear from you!
Please note if you are successful with your application that this role is subject to DBS check
The closing date for this role is 14 August 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities, and change society.
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