Company Shop Group
Retail Shift Lead
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Retail Shift Lead
Company Shop Group – Shift Lead Role
About Us
Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling major retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. Our surplus is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop, where we build stronger individuals and more confident communities. Working with our partners, we deliver incredible impact and are proud to be a good business doing good.
About the Role
We consistently deliver great member service by truly putting our members at the heart of what we do, with a focus on store standards. The Shift Lead is responsible for the day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards, and a positive member experience. The role demands execution, shift leadership and support for store plans.
Our stores succeed when we collaborate, ensuring a great experience for our members—so doing the right thing makes a positive difference.
Key Responsibilities
Leadership & People
- Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours.
- Coach and support colleagues in real time to deliver required standards and performance.
- Support absence management and people processes in line with company procedures.
- Escalate any people or performance issues to the Assistant Store Manager or Store Manager.
Operational Delivery
- Take responsibility for delivering store performance during your allocated shifts, including opening and closing duties.
- Ensure the store is fully prepared for trade and operates efficiently throughout the day.
- Conduct daily retail activities, including:
- Replenishment
- Deliveries
- Waste management
- Markdowns
- Cash office duties
- Hygiene and housekeeping
- Maintain high operational standards across all store areas.
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Member Experience
- Provide a consistently high level of customer service to all members.
- Resolve member queries and issues effectively, escalating where necessary.
Compliance & Safety
- Ensure company policies, food safety standards, and health & safety regulations are followed.
- Promote safe working practices and encourage reporting of near misses, observations and accidents.
Collaboration
- Work closely with fellow Shift Leads to ensure complete shift coverage and operational efficiency.
- Support the Assistant Store Manager and Store Manager in achieving store objectives.
Person Specification
- Sound knowledge of day-to-day retail operations, with the ability to maintain high standards during both trading and non-trading hours.
- Understanding of commercial KPIs and the ability to support the delivery of performance targets.
- Demonstrated ability to lead and motivate teams in a fast-paced retail environment.
- Clear and confident communicator, capable of coaching colleagues and delivering constructive feedback in the moment.
- Strong commercial awareness, including identifying issues and opportunities for improvement.
- Member-focused approach, committed to delivering a positive and consistent experience.
- Well-organised and adaptable, prioritising effectively to respond to shifting operational demands.
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Essential Experience & Qualifications
- Previous experience in a supervisory or team leader role within a retail environment.
- Experience managing a store’s opening and closing, overseeing daily operational activities.
- Hands-on experience with cash handling, refund processing, and compliance with company policies.
- Food Safety Level 1 qualification (or willingness to obtain this during the role).
Location & Contract Details
📍 Location: Company Shop, 1-2 Pattinson Rd, Washington, NE38 8QA
💰 Salary/Working Hours:
- £28,500 per year (based on 40 hours/week).
- £14,250 pro-rata for 20 hours/week, Monday to Sunday (flexible shift between 6:00 AM and 11:00 PM).
What’s in it for you?
✅ Free membership to Company Shop for you and 10 nominees. ✅ Annual flu injections, along with high street and leisure vouchers. ✅ On-site parking available.
🧺 Employee Perks:
- Free tea & coffee at work.
- "Fruit Friday"—fresh fruit supplied weekly.
- Employee Assistance Programme (Grocery Aid).
💚 Discounts & Benefits:
- Eligible for Costco membership, Cycle 2 Work, and UK fuel card discounts.
- Contributory pension scheme including death in service benefits.
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