The Works Stores Ltd
Retail Store Manager
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Retail Store Manager
40-Hour Retail Store Manager Contract
🎉 NEW STORE OPENING AT BELLE VALE SHOPPING CENTRE IN AUGUST 2026 🎉
About The Works
We don’t just sell products. We inspire reading, learning, creativity, and play.
The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone.
This is more than toys and books and art supplies—this is about inspiring people to read, learn, create, and play. So, with the right passion, it all starts with you.
About the Role: Store Manager
As a Retail Store Manager, you’ll take full ownership of driving store success while delivering exceptional employee and customer experiences.
Key Responsibilities
- Lead, coach, and develop your team to deliver excellent customer service and achieve targets.
- Represent The Works brand with authenticity—inspiring customers and colleagues alike.
- Ensure high standards in visual merchandising, stock availability, and store presentation.
- Recruit, onboard, and train new team members, fostering a supportive, high-performing team.
- Manage rotas, payroll, and operational tasks efficiently.
- Maintain compliance with health & safety, cash handling, and loss prevention policies.
- Collaborate with Area Managers, other stores, and central teams to implement business initiatives.
- Drive commercial performance through data-informed decision-making.
- Foster a positive, inclusive, and supportive team culture.
Why Brand Ambassadors Your Impact Matters
Being a Brand Ambassador at The Works isn’t a title—it’s who you are. It’s the small moments:
- A warm welcome that puts customers at ease.
- Supporting colleagues with kindness and teamwork.
- Helping a child discover their first favourite toy.
- Inspiring someone to revisit their creativity.
Every interaction—big or small—contributes to building brand trust and customer loyalty.
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Mission
Leadership & Performance
- Lead by example as a brand ambassador, inspiring staff to deliver our mission.
- Take full ownership of store performance using data and insights.
Team Development
- Recruit, train, and develop team members, ensuring they feel supported and valued.
- Foster meaningful conversations—from performance to career growth.
Operational Excellence
- Keep stock tidy, safe, and accessible.
- Ensure smooth day-to-day operations with strong planning and organisation.
Culture & Compliance
- Enforce health & safety, cash handling, and loss prevention policies.
- Promote an inclusive, collaborative environment backed by constructive feedback.
Key Behaviours & Skills
To thrive in this role, you should bring:
✅ Proven experience in retail management. ✅ Strong leadership and team development skills. ✅ A commercially focused mindset with a track record of achieving results. ✅ Excellent communication, planning, and organisational abilities. ✅ Confidence in using data to drive performance improvements. ✅ Resilience and adaptability in fast-paced environments. ✅ Experience in high-volume or value retail, ideally with keen product knowledge. ✅ Familiarity with retail systems, reporting tools, and back-office processes. ✅ Coaching experience in recruitment, training, leadership, and performance management. ✅ Comfortability with tech tools like EPoS, email, video calls, and video equipment.
Why We Love Our Managers
Here, leadership isn’t just about managing—it’s about lifting up your team. You’ll:
- Inspire your team with our shared purpose and values.
- Fight for your store to set records and shine.
- Listen, act, and improve – feedback-driven growth.
- Prioritise your team’s wellbeing and cheer their successes.
"Nobody is too proud for constructive feedback—it’s how we all grow!"
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Our Perks – Because We Value You
We call it ‘The Works’—because our benefits are as unique as our brand.
💪 25% Colleague Discount + Exclusive Double Discount Days 😎 MyWorks – Access to hundreds of retailers’ online discounts, travel deals, tech, and utilities! 🏡 Family-Friendly Leave – Enhanced maternity, paternity, and adoption pay. 🚀 33 Days Holiday (including bank holidays) 💸 Stream – Claim up to 50% of your wages in advance, as you earn them. 🎓 Can-Do Academy – Instant access to training on topics that matter to you. 🏬 Share Scheme – Own a piece of The Works (originally Monopoly-style!). 💛 24/7 Employee Support – Includes a significant Employee Assistance Programme. 🩺 Healthcare Cash Plan – For everyday health needs. 🥳 And much more! – Pension, life assurance, Cycle to Work scheme, charity giving, long-service awards.
Our Purpose
To inspire reading, learning, creativity, and play 💛💙
Our Values
We are Crafty 🎨 | Smart with what we’ve got. – Thoughtful, innovative, and efficient. We are Caring 💛 | Heart in every action. – Supportive, inclusive, and empathetic. We are Can-Do 🚀 | Energy that gets things done. – Proactive, adventurous, resilient. We Listen. We Care. – Continuous feedback drives growth.
Diversity, Inclusion & Flexibility
At The Works, we believe everyone deserves to feel great at work.
- Open to all – Especially ethnic minorities, people with disabilities, carers, and LGBTQ+ individuals.
- Flexible working – Delighted to discuss working hours changes.
- Reasonable adjustments – Let us know in your application if you need support for interviews.
Because when people spend time doing what they love—it’s Time Well Spent.
And with the right passion—It All Starts With You.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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