New Balance Sverige
Retail Store Manager (Full-Time) - Leeds
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Retail Store Manager (Full-Time) - Leeds
Retail Store Manager – New Balance
About the Role
Since 1996, New Balance has empowered people through sport and craftsmanship to create positive change in communities worldwide. We innovate fearlessly, guided by our core values and driven by the belief that conventions should be challenged. We foster a culture where every associate feels welcomed and respected, encouraging leaders and creatives to shape the future by taking bold action today.
At New Balance, we are more than just a sportswear brand—we are a family. We are seeking Managers to lead high-performing teams, manage store operations, and deliver exceptional customer experiences—sparking joy every time a customer walks through the door.
Do you have a passion for retail, a love for customers, and the drive to inspire teams? Apply now and join our incredible team!
Major Accountabilities
- Drive and motivate your team to achieve individual and store targets
- Lead by example on the shop floor and in back-of-house operations
- Ensure strict compliance with company policies and procedures, including:
- Visual merchandising
- Commerciality
- Stock control
- Loss prevention
- Manage the execution of retail game-changers in your store
- Analyse store performance and make decisions to improve productivity and efficiency
- Deliver total customer satisfaction and boost sales through:
- A premium customer experience
- Advanced sales techniques for results
- Co-ordinate rostering and store scheduling
- Implement, monitor, and track loss prevention processes
- Maintain strict adherence to health, safety, and environmental standards in-store
- Manage in-store HR operations, including:
- Recruitment
- Onboarding
- Employee relations
- Payroll
- Performance management
- Training and development
- Handle customer inquiries and complaints, escalating issues as needed
- Proactively share internal and external feedback with Senior Management
- Undertake any additional duties as required by Senior Management
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Requirements for Success
As a New Balance Retail Store Manager, you will thrive in this role with the following skills and experiences:
✅ Team Player – Ability to collaborate and inspire colleagues ✅ Proven leadership in people management ✅ Retail experience (preferred but not mandatory) ✅ Strong customer service skills ✅ Knowledge of loss prevention procedures ✅ Passion for retail sales and deep understanding of retail KPIs ✅ Desire to learn and adapt ✅ Ability to perform basic maths and retail operations ✅ Proficiency with POS (Point of Sale) systems ✅ Excellent attention to detail ✅ Effective communication skills ✅ Fluent English required ✅ Awareness of retail market trends/consumer behaviour ✅ Comfortable with remote management ✅ Flexible attitude to shifts, weekends, and holidays
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Additional Benefits
Joining New Balance offers a competitive compensation package along with:
- Retail Bonus Scheme – Opportunity to earn extra through performance
- Development opportunities – Growth and career progression plans
- Inclusive working environments across all European locations
- Generous staff discount (reduced-price products)
- Project involvement across the European region
- Flexible uniform package
Equal Opportunity Statement
New Balance is committed to equality of opportunity for all current and prospective associates, regardless of:
- Age
- Disability
- Race
- Religion or belief
- Gender
- Sexual orientation
- Pregnancy and maternity
- Marriage and civil partnership
- Gender reassignment
We celebrate diversity and inclusion and actively encourage candidates from all backgrounds to apply. If you require any adjustments or accommodations during the recruitment process, please let us know—we are here to support you.
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