The Works Stores Ltd
Retail Store Manager
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40-Hour Contract: Retail Store Manager
About The Works
We don’t just sell products. The Works—it means everything.
More than just toys, books, or art supplies, we inspire reading, learning, creativity, and play. Whether you’re leading on the frontline or supporting operations behind the scenes, your impact colours real lives.
About the Role
Become a Retail Store Manager—a leader dedicated to shaping exceptional customer experiences and driving store success. You’ll inspire, develop your team, handle operational excellence, and immerse shoppers in memorable experiences that spark joy, creativity, and connection.
Being a Brand Ambassador
At The Works, every role embody branding through daily actions:
- Earn smiles that transform ordinary moments into lasting memories—whether it’s guiding a child to their first beloved toy or rekindling an adult’s love of storytelling.
- Represent core values authentically: coherence in true belonging, service-driven actions, and inclusive behaviours.
- Unified impact—from retail floors to supply chains—because every interaction builds trust, widen loyalty, and lifts us all.
Your Mission
As Store Manager, you’ll:
- Lead and develop your team to deliver top-tier service and achieve business goals
- Act as a living brand ambassador, setting an example for seamless customer engagement
- Take ownership of store KPIs, using data to boost sales, productivity, and customer retention
- Ensure flawless standards: stock visibility, visual merchandising, and safe, welcoming environments
- Hire, train, and mentor, fostering a high-performing, engaged workforce
- Manage daily operations—rotas, payroll, health & safety, and compliance
- Drive team welfare by prioritising well-being, equality, and career growth conversations
- Collaborate with central teams and regional peers to enact business strategies and share operational insights
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Skills & Qualities That Stand Out
Key attributes for success:
- Proven experience in retail management (or similar leadership)
- Leadership & coaching skills—motivating teams through change and growth
- Commercial mindset with a track record ofresults-driven performance
- Clear, confident communication – use data + insight to drive decisions
- Organised, adaptable, and resilient when prioritising shifting demands
- Technology-literate—comfortable with POS, reporting tools, video conferencing
- High-volume sales perspectives (familiarity with policy standards)
Leading with Heart
As a great leader, you’ll create a team not just of colleagues, but a connected family—connecting motivation, growth, and wellbeing.
- Empowerment: Enable your team to remember their purpose and achieve beyond targets.
- Self-awareness & collaboration: Welcome constructive feedback as collaboration.
- Cultural champions: Listen, applaud growth, and celebrate collective wins while nurturing individual aspirations.
Perks (Because Time Well Spent Deserves Rewards)
💰 25% Colleague Discount! + exclusive Double Discount days 🏷 MyWorks benefits—online vouchers for retail discount coupled with holidays, utilities (house/tech) + more 👶 Enhanced Family Leave (maternity, paternity, adoption) ⛅ 33 paid holiday days (bank holidays + more) 📦 Payroll Flexibility—earn early with Stream, claiming 50% of wages upfront
Growth & Ownership: 📚 Can-Do Academy—free VOD training/executives to hone personal/career-proof skills
A Little Monopoly Fun: 🏢 Profit Share Scheme—your hard work could become community-driven equity with The Works
Your Health Sets The Foundation: 🚑 Healthcare Cash Plan—reimbursements for routine doctor costs
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Family & Community Supports: 🌞 24/7 Advocacy & Mental Health Support via The Retail Trust’s Employee Assistance Program
You’ll also enjoy:
- Long service rewards & bonuses
- Private pension schemes
- Cycle to Work Scheme
- Optional contributions to company-backed charities
Our Purpose
"Time Well Spent"
We aim to inspire learning, reading, creativity, and play—because when people immerse themselves in what they adore, they discover time’s greatest gifts.
Values
✨ Crafty—making creativity accessible, shaping thoughtful experiences. 🔍 Smart—leveraging resources with ingenuity and excellence.
❤ Caring—in every action: understanding people’s journeys and needs. 🚀 Can-Do—passion + determination turning challenges into wins.
"Listen. We care."
Engaging Forward
Every year, a colleague engagement survey reveals what’s working—and what’s ripe for improvement. If you’d like to help us refine being an amazing place to work—your voice is critical.
Diversity, Inclusion & Accessibility
At The Works, community thrives.
- Equity & inclusion for all, including under-represented groups (we celebrate ethnic minorities, LGBTQ+, carers, and those with disabilities).
- Flexible partnering: Open discussions on accommodating schedules, working conditions, childcare adjustments, or accessible interview arrangements—we’re here to support.
If you identify with any of these, or need adjustments, let us know in your application. You’re encouraged to apply—we’re eager to learn, to grow, and together we will transform the future of joy.
Our mission? To redefine play, creativity, and learning every day. Because when people love what they do, that’s Time Well Spent—and it all starts with you.
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