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Retail Store Manager
Retail Store Manager
40-hour contract 🎉 NEW STORE OPENING AT BELLE VALE SHOPPING CENTRE IN AUGUST 2026 🎉
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity and play.
The Works. It literally means everything. And whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys, books, and art supplies—it’s about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
An Opportunity for Impact
As a Retail Store Manager, you’ll lead your store to success by:
- Inspiring and developing your team
- Driving commercial performance
- Ensuring a welcoming, well-run and engaging shopping experience for every customer
Your mission: Deliver exceptional service, spark brilliant customer conversations, and help shoppers discover products they’ll love, all while keeping the store stocked, safe, and free-flowing. You’ll help create an environment where everything runs smoothly—and everyone feels supported and developed.
Being a Brand Ambassador
Being a Brand Ambassador at The Works is more than a job title—it’s how you bring our brand to life through every daily moment. Whether it’s:
- Greeting customers with a smile
- Welcoming people into the store
- Supporting colleagues with kindness and teamwork
- Sparking a child’s excitement over a new toy
- Encouraging someone to reconnect with their creativity or love of reading
Ordinary moments for you? Often, extraordinary memories for our customers.
Practising our values and behaviours means we build trust, awareness, and loyalty—through authenticity and positivity.
The Mission
- Lead, coach, and develop your team to deliver excellent customer service and meet store targets.
- Shine as a brand ambassador, representing The Works and inspiring your team to follow suit.
- Take full ownership of store performance, using data and insights to drive results.
- Maintain high standards in visual merchandising, stock availability, and store presentation.
- Recruit, onboard, and train new team members to build a high-performing, engaged team.
- Manage schedules, payroll, and operational tasks for efficient daily running.
- Ensure compliance with health & safety, cash handling, and loss prevention policies.
- Foster a positive, inclusive team culture where everyone feels feared for and developed.
- Collaborate with your Area Manager, fellow stores, and central teams to implement business initiatives and gather shop-floor feedback.
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Key Skills & Behaviours
✔ Proven leadership experience from retail management ✔ Strong people development & mentoring skills ✔ Commercially driven with a track record of achieving results ✔ Highly organised with excellent communication and planning abilities ✔ Ability to use data to drive decisions and performance ✔ Adaptability to fast-changing priorities ✔ Experience in high-volume retail environments ✔ Familiarity with retail systems, EPoS Tills, and reporting tools ✔ Hands-on experience in recruitment, training, and performance management processes ✔ Tech-savvy with back-office systems, emails and video conferencing
Why a Great Leader Makes the Difference
As a leadership role, your team flourishes under supportive management.
- Create a community, not just a team—encourage collaboration and psychological safety.
- Inspire relentlessly—align your team with The Works employer brand, values, behaviours, and purpose.
- Steer your store towards record-breaking performance while keeping operations well-oiled.
- Work closely with Support teams and peers—feedback matters at The Works.
- Prioritise open-minded improvement—problems become projects when we work together.
But most importantly: You’ll abolish assumptions about what leaders do. Your role isn’t just transactional—you’ll champion personal growth for every team member, from their day-to-day just-right moments to their long-term career aspirations.
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Perks – Our ‘The Works’ Benefits
Here’s what we offer to make work worth the wow factor: 💼 25% Colleague Discount! + exclusive Double Discount Days 🌐 MyWorks – Exclusive online discounts across retailers, holidays, utilities, tech, and more 🏠 Family-Friendly Policies – Enhanced maternity/paternity/adoption pay ☀️ Holidays – 33 days per year (plus bank holidays!) 💸 Stream – Early access to 50% of wages lost in earnings as you go 🎓 Can-Do Academy – Instant access to further training & development tailored to you 🏢 Share Scheme – Unleash your Monopoly spirit by owning a stake in The Works! 🌎 24/7 Support – Via our partnership with The Retail Trust, including Employee Assistance Programmes 🏥 Healthcare Cash Plan – To cover everyday health costs ♻️ And More – Long-service awards, company pension, life assurance, Cycle-to-Work Scheme, and optional dedicated charity giving
Our Purpose & Values
Mission Statement: 💜 "To inspire reading, learning, creativity, and play."
Our Four Behaviours defines who we are:
- Crafty 🎨 — Smart with what we’ve got
- Caring 💛 — Heart in every action
- Can-do 🚀 — Energy that gets it done
- Listening 💞 — Harnessing ideas from others to shape our future
Feedback Loop: Annual anonymous colleague engagement surveys let us hear how we can spark bold excitement or widen the winning smile even further.
Promoting Diversity, Inclusion & Reasonable Adjustments
We’re proud to embrace an inclusive culture where every individual—whether you’re an ethnic minority, person with disabilities, carer, or part of the LGBTQ+ community—can bring their true self to work.
We’re flexible with working arrangements and will provide reasonable adjustments when requested. Workstyle discussions are welcomed! If you need help accessing an interview via adjustments, just mention it when you apply.
Grab your place, and get ready to create future-worthy moments.
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Jessica, London
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