Retail Supervisor

Job Description

PEOPLE

• Continuously provides employees with verbal recognition, direction, and support.
• Communicates with employees to keep them informed of restaurant, regional, and corporate procedures.
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards.
• Monitors/coaches employees on performance, compliance with procedures, and workload.
• Creates and modifies the weekly work schedule to accommodate employees, volume, or other emerging trends.
• Informs management of employees who fail to meet standards to maintain a high-quality workforce.
• Ensures employees follow safety, sanitation, and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees, and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Greets employees as they begin their shift to promote an atmosphere.
• Prepares the Retail Store and employees for shift and ensures the restaurant is ready to open according to standards.
• Updates & maintains the Rockin’ Retail class, taught regularly to all FOH staff.
• Schedules breaks and zone assignments for Retail employees during the shift.

SALES AND PROFITS

• Opens & closes the retail store (with another manager in the building).
• Completes Opening and/or Closing Checklists.
• Balances staffing levels and labor costs to achieve a cost-effective plan for running the restaurant.
• Monitors and controls labor using established methods to meet goals.
• Evaluates the condition of equipment and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs.
• Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
• Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage.
• Builds business/market share by thinking of new ways to promote the company and new programs that will bring in business, and by participating in local events to increase sales and profits.
• Designs visual merchandise displays in order to increase foot traffic and sales.
• Observes employees while they stock, sell, ring up sales, etc., to ensure adherence to policy and positive guest experience.
• Conducts retail inventory.
• Conducts retail product Pull Lists to fill in back stock.
• Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.
• Fills out Rap Sheets.
• Posts All-Access and employee financial reports and other information regarding sales performance.
• Monitors employees’ behavior and checks retail count balances to keep honest employees honest.
• Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the retail store.
• Supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards.
• Communicates with other managers (including the use of the Manager’s Log) to ensure that assigned cleaning duties of the retail store were completed up to standard.