Screwfix
Retail Supervisor
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Retail Supervisor – Screwfix
Overview At Screwfix, we pride ourselves on putting our customers first. It’s the traders behind the tradespeople – the people who ensure the job gets done, reliably, efficiently, and with a smile.
We offer over 60,000 products, stocked across 900+ stores, plus industry-leading digital tools. Joining Screwfix means becoming part of a team of experts who take pride in getting the job done fast, affordably and with enthusiasm.
As a Retail Supervisor, you’ll be a valued member of the team, always putting the customer first. Whether you’re managing the front of house, ensuring smooth operations, or maintaining high standards in stock management, you’ll be instrumental in delivering an exceptional experience.
Operating Hours:
- Monday – Friday: 7am to 8pm
- Saturday: 7am to 6pm
- Sunday: 9am to 4pm
About the Role
What’s it like to be a Retail Supervisor?
- Hosting excellence – Lead by example as a team manager, ensuring your store runs smoothly and customers leave satisfied.
- Customer first – Guide customers toward the right products, resolve questions, and create a seamless shopping experience.
- Store standards – Manage cash reconciliations, handle customer queries, maintain audit compliance, and keep stock levels optimised.
- Part of the team – Work collaboratively with colleagues to maintain store pride while enjoying a positive, fun environment.
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Responsibilities
Your focus will be on delivering exceptional service while keeping store operations efficient.
- Leading the team – Hosting in-store and setting the standard for customer service and store productivity.
- Customer-focused sales and support – Translating top-notch service into profitable, repeat sales.
- Store compliance & efficiency – Ensuring smooth operations through cash reconciliations, stock checks, and regulatory adherence.
- Team development – Supporting and motivating colleagues to excel in their roles.
- Maintaining high standards – Keeping the store clean, well-stocked, and fully compliant with company policies.
Requirements
The ideal Retail Supervisor must be:
- An experienced supervisor or duty manager with strong leadership skills in a fast-paced environment.
- Exceptional at customer service, able to convert great service into sales.
- Inquisitive and growth-minded, always looking for ways to improve.
- Passionate about the business and eager to drive results.
- Friendly, flexible, reliable, honest, and hardworking – with a can-do attitude.
Benefits
Joining Screwfix means joining a supportive, equal-opportunity team with incredible benefits:
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- Competitive salary – With potential for location-specific allowances.
- Generous leave entitlement – 28 days annual leave (including Bank Holidays), increasing to up to 33 days with tenure.
- Pension scheme – Award-winning with up to 14% Kingfisher contribution.
- Life insurance cover.
- Exclusive discounts – 20% off at Screwfix and B&Q.
- Affordable healthcare.
- Company share save schemes – Opportunity to invest in the business long-term.
- Career development – World-class training and ongoing professional growth.
Equal Opportunity & Support
We are committed to equality and inclusion. If you need additional assistance or adjustments to complete your application, please contact careers@screwfix.com.
Ready to make an impact? Apply now by uploading your CV and completing your application.
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Hourly rates may include a location allowance,reviewed annually.
Note: We provide equal opportunity for all employees in terms of promotion, training, and career advancement without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
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