Aston Villa Football Club
Retail Supervisor
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Department: Retail Department
Hours of Work: 40 hours a week (including regular evenings and weekends)
Contract Type: Permanent
Salary: £29,994 per annum
Location: Bullring Store, Birmingham
Closing Date: Tuesday 28 July 2026
The Department
The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of our new retail store in the heart of Birmingham’s iconic Bullring shopping centre which opened last year.
The store is a first of a kind collaboration between adidas and Aston Villa Football Club bringing together the best of adidas Originals, apparel, and sportswear alongside our official Club merchandise. It offers a unique retail experience that blends global sports style with the identity of Aston Villa.
We are now looking to continue to build our team in store who will bring our unique retail experience to life.
The Role
To support our ambitious plans, we are looking for a Retail Supervisor to join our team. You will be a leader on the shop floor, working closely with our Retail Sales Assistants acting as a product specialist and a point of escalation. You will help create a positive, high-performing environment where our customers love to shop and our team thrives. Your role will be varied and will include making sure that our store ‘look and feel’ is kept to the highest standard, customer service and experience is efficient and friendly, working alongside the wider team to effectively sell and proactively work towards our sales targets.
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For further information about the Role, please see the Role Profile.
The Person
We are looking for someone who has worked as a Supervisor in a fast-paced, clothing retail environment with the ability to collaborate and support wider team members. You will need to be positive, approachable, and confident with excellent customer service skills and be able to handle challenging situations and requests in a professional manner.
You must also be highly efficient and organized with the ability to work to tight deadlines and have a strong attention to detail to deliver work to a high standard, achieving goals and allowing for process efficiencies in store.
You will be required to work flexibly including evenings and weekends – your weekly rota will be communicated to you in advance.
Why Join Us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more.
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As part of your application, you will be asked to:
- Upload your CV
- Answer the following question: a) Please outline your key skills, qualities, and experience which make you the ideal candidate for this role (400 words maximum)
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex, and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles, a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding.
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